Director- Warehouse Operations

Louis Vuitton America is seeking a Director of Warehouse Operations who will be responsible for overseeing and optimizing the performance, service levels, and cost-effectiveness of our distribution network across four key distribution centers (DCs) in the United States & Canada.

This role requires a strategic thinker with a strong operational background, capable of driving innovation and continuous improvement for our replenishment services to retail stores. A significant aspect of this position involves managing relationships with our Third-Party Logistics (3PL) providers, ensuring contractual alignment with internal stakeholders, including Supply Chain, Retail, Digital, and Finance to align distribution strategies with overall business objectives.

Strategic Leadership & Performance Management

• Develop and execute strategic plans for warehouse operations that align with company goals for service, cost, and growth.
• Establish, monitor and analyze key performance indicators (KPIs) for all DCs, focusing on operational efficiency, service levels, and cost control.
• Implement robust performance management processes to drive continuous improvement across the distribution network.
• Oversee the achievement of service level agreements (SLAs) with retail stores, ensuring timely and accurate replenishment.

Job responsibilities

• Manage all aspects of the relationship with 3PL providers operating our four DCs, including performance reviews, budgeting, balance load vs capacity and issue resolution.
• Ensure 3PLs adhere to agreed upon operational standards, service levels, and cost targets.
• Develop and implement joint improvement initiatives with 3PL partners to optimize operations and enhance service.
• Identify and implement innovative solutions and technologies to enhance warehouse efficiency, service quality, and cost effectiveness.
• Lead initiatives to improve replenishment processes for retail stores, leveraging best practices and cutting-edge logistics solutions.
• Foster a culture of continuous improvement within the warehouse operations team and with 3PL partners.

Stakeholder Collection

• Collaborate closely with the Supply Chain team to optimize inventory flow, warehousing strategies and overall logistics network design.
• Partner with Retail leadership to understand store needs and challenges, ensuring distribution services meet their requirements.
• Work with Digital team to ensure timeliness of deliveries especially in peak moments.
• Engage with the Finance department to manage budgets, control costs, and ensure financial accountability across all DC operations.

Profile

• 10+ years progressive experience in Warehouse Operations Management, including multi-DC environments.
• Proven success in managing 3PL relationships and contracts.
• Strong expertise in warehousing best practices, inventory management, logistics technology, and supply chain principles.
• Demonstrated ability to drive operational excellence, cost reduction, and service level improvements.
• Experience with US and Canadian distribution networks highly desirable.
• Exceptional analytical, problem‑solving, and decision‑making skills.
• Outstanding communication, negotiation, and interpersonal skills, fostering effective stakeholder collaboration.
• Ability to travel regularly to DC locations.

The appointed candidate will be offered a base salary within the range of USD $170,000- $200,000, a comprehensive benefits package including medical, dental, vision, short- and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.

• Please note that restrictions may apply to part‑time employees.

The position requires 4 days per week on site in the Louis Vuitton Corporate Office, located in the heart of Midtown, Manhattan.

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