Account Manager

Position Overview:

Manager of Accounting and Process Delivery, you will lead and manage a team of 15 accountants, ensuring timely, accurate, and high-quality operational deliverables for clients. You will act as the primary point of contact for escalations, and drive process improvements to achieve operational excellence. This role requires strong leadership, strategic thinking, and the ability to adapt processes to meet both client and internal business needs.

Essential Duties and Responsibilities

• Team Management and Leadership:
• Lead, manage, and mentor a team of 7 accountants to ensure high performance and achievement of individual and collective goals.
• Set clear KPIs for the team, aligned with business objectives, including deliverables accuracy, timeliness, and client satisfaction metrics.
• Conduct regular performance reviews, provide feedback, and support the professional development of team members.
• Ensure continuous improvement of employee engagement and retention through training and development initiatives.
• Task Management and Planning:
• Oversee overall task management and process planning for the team to ensure timely completion of deliverables with a high degree of accuracy.
• Establish and maintain structured workflows and process schedules to maximise operational efficiency and minimise errors.
• Develop and implement robust project timelines and deadlines, holding the team accountable for meeting set goals.
• Client Relationship Management:
• Serve as the primary point of contact for clients, addressing escalations and ensuring client expectations are met and exceeded.
• Lead regular governance calls with clients to review deliverables, process improvements, and strategic initiatives.
• Drive collaboration with clients to identify and implement necessary changes in processes based on evolving business needs.
• Proactively gather client feedback and incorporate it into service delivery enhancements.
• Preparation of Corporate Accounts and Reporting:
• Preparation of Corporate accounts
• Consolidation of accounts for corporate groups
• Ensure reports are aligned with client expectations and business requirements.
• Service Level Agreement (SLA) Compliance and Reporting:
• Ensure full compliance with Service Level Agreements (SLAs) by monitoring performance metrics and reporting deviations.
• Prepare monthly SLA reports for both internal and client review, highlighting achievements and areas for improvement.
• Recruitment, Onboarding, and Training:
• Lead recruitment efforts for new hires, ensuring selection of high-caliber talent to strengthen the team.
• Manage smooth onboarding of new employees, ensuring they are trained on processes and sign off on training milestones.
• Maintain and enhance the team’s skill set through continuous learning initiatives, ensuring ongoing competency in accounting processes and tools.
• Process Documentation and SOP Maintenance:
• Ensure all processes are documented thoroughly and maintain up-to-date Standard Operating Procedures (SOPs) for all operational activities.
• Regularly review and update process documentation to reflect changes, ensuring clarity and adherence across the team.
• Process Improvement and Automation:
• Identify and drive opportunities for process improvements, increasing efficiency and reducing manual interventions.
• Lead automation projects to streamline workflows, leveraging technology to enhance productivity and reduce errors.
• Collaborate with internal teams and clients to implement new tools, technologies, or methodologies for process optimization.
• Risk Management and Control Implementation:
• Identify areas of risk within the process and deploy additional controls as required to ensure operational stability.
• Ensure compliance with company policies, procedures, and regulatory requirements by establishing a robust internal control framework.
• Conduct regular reviews and audits to assess the effectiveness of controls and make necessary adjustments.
• QX Internal Reporting and Governance:
• Supervising QX internal reporting is being reported on timely basis
• Darwin Formalities - Leave Management of the team & Attendance Regularisation Management
• Appraisals and team KPIs

Key Success Measures

• Strong Accounting Expertise: Comprehensive knowledge of accounting principles, financial reporting, and compliance requirements, ensuring accuracy and integrity in all deliverables.
• Client Management Proficiency: Exceptional ability to build and maintain strong client relationships, address escalations, and consistently meet client expectations.
• Advanced Excel Skills: Proficient in Excel, including advanced functions and data analysis tools, to streamline processes and enhance reporting accuracy.
• Effective Team Leadership: Proven track record in managing and mentoring teams, driving performance, and fostering a collaborative and productive work environment.
• Effective Communication and Problem-Solving Skills: Strong verbal and written communication skills, with the ability to clearly convey financial data and collaborate effectively with clients, colleagues, and other stakeholders. Proven problem-solving ability to resolve financial discrepancies and operational challenges.
• Adaptability in Fast-Paced Environments: Experience working in dynamic and challenging environments, with strong prioritization and multitasking skills to effectively manage competing deadlines and responsibilities.

Skills & Experience

• 6+ Year(s) of experience with 7 people team handling experience on papers
• Strong communication skills (both written and verbal).
• Familiarity with MS Outlook and MS Office.
• SLA, SOP, KRA, KPI management experience

Education -- CA, ACCA Qualified only

Shift Time – 12:30 PM IST to 10:00 PM IST/1:30 PM IST to 11:00 PM IST