WOD Operations Analyst

Job Title: Operations Analyst, Workforce Optimization Job Description The Operations Analyst, Workforce Optimization serves as a senior technical lead for the UKG (Kronos) workforce management system. This role is responsible for system configuration, issue resolution, integrations, upgrades, and end-user support. Reporting to the Manager of Workforce Optimization, this position plays a key role in ensuring system stability, security, and continuous improvement in a healthcare environment.

Responsibilities Act as a SME for UKG / Kronos workforce management systems. Participate in system configuration, including requirements gathering, solution design, and implementation. Track, manage, and resolve system issues, enhancements, and projects.

Partner with UKG technical account managers and third-party vendors. Maintain system access, security, roles, and configuration. Collaborate with HRIS, IT, and Workforce teams on upgrades, patches, and testing.

Ensure accurate data synchronization across integrated systems. Build, configure, test, and document workflows and system solutions. Maintain system documentation and technical specifications.

Identify system defects and optimization opportunities. Provide end-user support via ticketing systems and direct support. Perform system audits and proactive outreach to users.

Support payroll close activities as needed. Other duties as assigned. Essential Skills Needed 5+ years of workforce management system support experience.

Hands‑on UKG / Kronos experience. Strong system configuration and architecture experience. Proven ability to manage system issues and projects.

Strong analytical and problem‑solving skills. Excellent communication and cross‑functional collaboration skills. Qualifications Bachelor’s degree or equivalent professional experience.

Experience supporting workforce systems in a healthcare environment is preferred. Knowledge of human resources, reporting, analysis, workforce planning, and talent acquisition. Familiarity with payroll processes, data entry, and planning.

Work Environment This position operates in a healthcare setting, requiring collaboration with various departments, including HRIS, IT, and Workforce teams. The role involves working with UKG / Kronos systems, performing system audits, and providing end-user support. The work environment promotes continuous improvement and system stability, ensuring a secure and efficient workforce management system.

Job Type & Location This is a Contract position based out of Boston, MA. Pay and Benefits The pay range for this position is $50.00 - $70.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Boston,MA.

Equal Employment Opportunity Actalent is an equal opportunity employer. #J-18808-Ljbffr