WFM RTA Analyst
HCLTech
Job Description
Job Description
Walk-In Drive | WFM Real-Time Analyst (RTA) | HCLTech, Noida
\nHCLTech is hiring WFM Real-Time Analysts (RTA) with 3–6 years of experience in Workforce Management, Intraday Management, and Queue Management.
\nJob Location: Noida, sector 144
\nWalkin Drive location: Noida, sector 60
\nWork Model: Work from Office (5 Days)
\nShift: Evening Shifts
\nNotice Period: Immediate to 15 Days Only
\nKey Skills
\nReal-Time Monitoring & Queue Management
\nIntraday & Adherence Management
\nService Level, Occupancy & Shrinkage Monitoring
\nIncident Management & Stakeholder Communication
\nNICE, Verint, Aspect, AWS, Genesys (preferred)
\nAdvanced Excel & Reporting
\nWalk-In Details
\nDate: 20th July 2026 (Monday)
\nTime: 11:00 AM – 1:00 PM
\nVenue:
\nHCLTech, No. A 8 & 9, Sector 60, Noida – 201301
\nContact Person: Urmika
\nInterested candidates who can join within 15 days are invited to attend the walk-in drive with their updated resume.
\n#HCLTech #WalkInDrive #WFM #RTA #RealTimeAnalyst #NoidaJobs #WorkforceManagement #ImmediateHiring #QueueManagement #BPOJobs