Warehouse & Dispatch Coordinator

Bunbury & Busselton Towing is a fast-paced towing and transport operation servicing the South West region. We work closely with insurance companies, auctions, dealerships, businesses and the general public to provide reliable towing, transport and storage solutions.

We are seeking an organised, motivated and hands on Warehouse & Dispatch Coordinator to join our team.

This is not a desk-only role. It combines office based dispatch and customer service with hands on yard operations, making it ideal for someone who enjoys variety and is comfortable working both in the office and outdoors. One minute you'll be coordinating tow trucks and speaking with customers, the next you'll be operating a forklift, moving vehicles around the yard or assisting with our salvage operations.

If you have experience in transport, towing, heavy vehicles, machinery, automotive or logistics and enjoy a fast paced environment where no two days are the same, we'd love to hear from you.

About the Role

As our Warehouse & Dispatch Coordinator, you will play a key role in the day-to-day running of our operation.

You'll be responsible for coordinating towing and transport jobs, communicating with customers and drivers, managing insurance work and assisting with the organisation of our vehicle storage yard and salvage operations.

This role requires someone who can think ahead, prioritize workloads, make confident decisions under pressure and work independently while maintaining a professional and customer-focused approach.

Key Responsibilities

DISPATCH & OPERATIONS

Answering incoming phone calls and customer enquiries

Booking jobs into our dispatch software (Linksoft)

Dispatching and coordinating tow truck drivers

Monitoring and prioritising incoming insurance jobs received directly through Linksoft

Managing urgent and time-sensitive jobs appropriately

Communicating pricing and service costs to customers

Processing credit card payments for non-account customers

Coordinating vehicle collections and transport for our Pickles account

Liaising with auction purchasers regarding vehicle collection arrangements

Booking transport jobs within required due dates

Maintaining accurate records and job updates within Linksoft

Assisting with general administration and operational coordination

YARD & SALVAGE OPERATIONS

Operate a forklift to safely load, unload and reposition vehicles.

Assist with vehicle salvage processing.

Photograph vehicles for insurance and auction requirements.

Maintain an organised, safe and efficient vehicle storage yard.

Prepare vehicles for transport, collection and auction.

Assist drivers with general yard operations as required.

About You

To be successful in this role you will:

Have excellent communication and customer service skills.

Be highly organised with strong multitasking abilities.

Be confident making decisions and prioritising workloads.

Be physically capable of working in both an office and outdoor yard environment.

Hold a current forklift licence and be confident operating a forklift around vehicles.

Have strong computer skills and the ability to learn new software quickly.

Thrive in a fast-paced environment.

Be reliable, punctual and able to work independently.

Have a strong awareness of workplace safety.

Highly Regarded

Experience in any of the following industries will be highly regarded:

Towing

Transport and logistics

Heavy vehicles

Machinery or civil equipment

Automotive or mechanical workshops

Vehicle salvage or auctions

A practical understanding of trucks, machinery or heavy vehicles would be an advantage. Previous dispatch experience is beneficial but not essential—we are happy to train the right person who has the right attitude, practical experience and willingness to learn.

Afterhours Requirements

This position includes participation in an afterhours phone roster approximately one weekend per month. During rostered weekends, the afterhours phone may receive calls 24 hours a day and applicants must be available to respond appropriately.

What We Offer

A varied role where no two days are the same.

A supportive and experienced team environment.

On-the-job training in our dispatch systems and processes.

The opportunity to build a long-term career within a well-established and growing towing and transport business.

If you're looking for a role that combines customer service, operations, problem-solving and hands-on yard work, we'd love to hear from you.

To Apply

If you are organised, thrive in a busy environment and enjoy coordinating people and operations, we would love to hear from you.

Please submit your resume and cover letter outlining your experience and suitability for the role.

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