Vice President, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, OPS Client Service Manager to join our team. The position is located in Lake Mary, Florida (4 days in office per week). In this role, you’ll make an impact in the following ways: Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNYs principles.

Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions. Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting. Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.

Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction. Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management. To be successful in this role, we’re seeking the following: Bachelor’s degree in Business Administration, Finance, or a related field.

Advanced degree or relevant certifications are a plus. Typically 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred.

Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Effective communication and interpersonal skills for client interaction and collaboration across teams.

Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.