Telecommunications Analyst (Plano)

Akkodis is seeking Jr. Data Analyst- Telecom for a 6+ month contract job with a client . Ideally looking for a skilled bachelor's degree or equivalent preferred.

Fresh graduates or candidates with 2-4 years of experience in operations| customer support| service delivery| or telecom IT services are encouraged to apply. Experience in migration programs| order fulfillment| customer support| or service operations is a plus. Rate Range: $30/Hour to $36/Hour on W2 (No benefits) (The rate may be negotiable based on experience, education, geographic location, and other factors.) Automation Tester Roles and Responsibilities: Required skills and experience: Role Descriptions: Serve as a primary point of contact for customers during service provisioning, decommissioning, and migration activities, ensuring clear communication and timely updates.

Manage and track customer engagements to ensure successful delivery results and high customer satisfaction. Submit, monitor, and track migration and disconnection orders in customers' systems, ensuring accuracy and timely completion. Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service-related issues.

Monitor post provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans. Respond to customer inquiries and helpdesk tickets, troubleshoot issues, and provide timely resolutions during transition and hyper care periods. Identify risks, delays, or service gaps and escalate complex issues through defined escalation paths.

Maintain accurate documentation of orders, issues, resolutions, and customer interactions in tracking systems. Prepare status updates, trackers, and reports related to fulfilment progress, transition health, and service outcomes. Conduct post-cutover customer follow ups to assess satisfaction with the transition from legacy to target products.

Track and report customer satisfaction (CSAT) metrics across wireline and related products, highlighting trends and improvement opportunities. Ensure all activities comply with organizational standards, customer requirements, and service level objectives (SLOs). Preferred Skills - Strong verbal and written communication skills with a customer-focused mindset.

Ability to manage multiple tasks and priorities in a fast-paced operational environment. Strong coordination and problem-solving skills with attention to detail and follow-through. Comfortable working across systems for order management, ticketing, tracking, and reporting.

Willingness to learn and operate across multiple functional areas as business needs evolve. Ability to work collaboratively with cross-functional and technical teams. Experience - Bachelor's degree or equivalent preferred.

Fresh graduates or candidates with 2-4 years of experience in operations, customer support, service delivery, or telecom IT services are encouraged to apply. Experience in migration programs, order fulfilment, customer support, or service operations is a plus. If you are interested in this role, then please click APPLY NOW.

For other opportunities available at Akkodis, or any questions, feel free to contact me at [email protected] Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy . The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance