Technical Co-Ordinator

Mandatory Responsibilities

• Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
• Work positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity.
• Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
• Promote and Display the Epwin Core Values.

Role and Responsibilities

• Monitor EDT web portal for orders
• Process all sales orders onto Navision
• Process all order acknowledgements and advanced shipping notices on EDT web portal
• Raise purchase orders on Navision with fabricators to cover order requirements – split where required
• Customer liaison to enable quote processing – installer and/or surveyor
• Fabricator capacity management
• Export order specification documents from configurator and distribute with POs to fabricators via email
• Follow up order email to fabricator with a call
• Liaise with fabricators for order confirmation
• Liaise with fabricators to ensure production of goods in the required timeframe (order progress checks)
• Daily monitoring of capacity dashboard
• Liaise with fabricators to maintain records of proof of delivery
• Process all confirmation of deliveries and invoices on EDT web portal
• Liaise with existing customer service team to ensure posting of purchase orders
• Liaise with technical team to deal with technical queries
• Liaise with Evander on any OTIF failures
• Manage aftersales process, in association with Evander
• Manage pre-install QC rejection process
• Deal with general fabricator queries
• Deal with general queries
• Co-ordinate POS/ training material requests

Performance Measures

• Order processing OTIF and accuracy
• Quote Generation
• Customer Query Resolution

Skills and Experience Required

• Knowledge of First-Degree Systems (Preferable)
• Good technical understanding of PVCU and Aluminum window and door products
• Well organised and flexible.
• Computer literacy with experience of Word, Excel and Outlook.
• Previously worked within an order processing / sales role.
• Able to integrate into a team and build strong relationships both internally and externally.

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