Technical Business Analyst

• Preston Location - 4 days in-office, 1 day WFH
• Retail, Healthcare or Pharmaceutical experience preferred
• Must be available at short notice

The Opportunity

A retail giant going through an exciting phase of IT growth are looking for a Senior IT Business Analyst to join their team on an initial 12-month contract.

Reporting to the IT Payments & Applications Support Manager, you will act as a critical bridge between business stakeholders and technical delivery teams. This is a hands‑on, end‑to‑end SDLC role where you will map AS-IS and TO-BE processes, run workshops, and drive operational excellence across complex retail application and payment platforms.

Key Responsibilities

As a crucial member of the IT delivery function, your daily responsibilities will include:

• End-to-End BA Excellence: Perform hands‑on business analysis to gather, document, and validate complex business requirements, translating them into crisp User Stories and Acceptance Criteria.
• Process Modelling & Strategy: Map out detailed "As-Is" and "To-Be" workflows, identifying pain points, defining scope, and creating functional designs (using tools like Lucidcharts/Visio).
• Cross‑Functional Collaboration: Partner closely with Project Managers, Architects, Developers, and Testers to ensure smooth technical alignment from initiation to post‑go‑live support.
• Stakeholder Management: Facilitate high‑impact workshops, acting as a functional SME and translating technical complexities into plain language for diverse, multicultural business audiences.
• QA & Change Support: Assist with UAT planning, review test cases, and support organisational change management by contributing to end‑user training and documentation.

About You

To hit the ground running in this fast‑paced environment, you will have:

• The Experience: Senior level with at least 5+ years dedicated as an IT Business Analyst navigating complex enterprise IT programs and the full SDLC.
• Domain Knowledge: Experience within the Retail, Healthcare, or Pharmaceutical sectors preferable.
• The Toolkit: Proven proficiency with Azure DevOps, JIRA, Confluence, and process mapping tools (Lucidchart/Visio). Deep familiarity with BABOK principles is highly regarded.
• Certifications (Desirable): CCBA, CBAP, or equivalent IIBA credentials, alongside exposure to Prince2 or PMBOK methodologies.
• Soft Skills: A "can-do" attitude, outstanding verbal and written communication skills, and the confidence to work under pressure with minimal supervision.
• Location & Setup: You must be based locally in Melbourne and comfortable working in a hybrid capacity (4 days per week in the Preston office).

Apply Now!

If you are an adaptable, results‑driven Technical BA, able to travel to Preston and ready to sink your teeth into a major 12-month project, send your updated resume.

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