Customer Field Technician I Mildura

Overview

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day. As a Customer Field Technician, you\'ll combine technical expertise and people skills to make a meaningful impact, bringing more possibilities to Australian homes and businesses while supporting a diverse, inclusive team.

Responsibilities

• Work as part of a field service team delivering end-to-end service to homes and businesses across the network, with a focus on timely, high-quality customer service.
• Operate predominantly on nbn\'s fibre network, from installation to repair and maintenance, with real-time visibility of impact through customer outcomes.
• Collaborate with a supportive and inclusive team with opportunities for coaching, mentorship and career progression.

A bit about you

• Autonomous and motivated self-starter with extensive experience in copper and fibre network assurance fault finding and installs.
• Willingness to learn in a complex industry and develop on the job.
• ACMA license preferably with a Cert 3 or Cert 4 in telecommunications.
• Represent nbn as a regional Customer Field Technician, act as a mentor and an HSE champion.

What you\'ll put in

• Current Driver\'s Licence
• Strong written and verbal communication skills
• Approachable and caring attitude to customer service
• Conflict resolution and problem-solving mindset
• Desire to meet challenges and work under tight deadlines
• Ability to work autonomously with integrity and pace
• Availability to work within 7am–7pm and travel as required

What you\'ll get out

• 18 weeks of paid parental leave
• Discounted gym memberships and other corporate benefits
• Device allowance or mobile device
• Salary sacrificing options
• Inclusive work culture prioritising balance and wellbeing
• Supportive team of subject matter experts for training and guidance

Inclusive workplace and equal opportunities

Nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel heard, valued and respected. We encourage applications from people of all ages, nationalities, abilities and cultures. We offer an 18-week paid parental leave program, Pride in Diversity recognition, and employee-led diversity initiatives.

See our employee benefits and the WORK180 Endorsed Employer for Women status.

Equal Opportunities and accessibility

If you have accessibility requirements or need adjustments for the recruitment process, please contact or call . For other matters, please visit our Contact Us page.

Next steps

This role is permanent. All roles are advertised internally first for 5 days. If interested, apply via your Workday account. In line with internal hiring guidelines, inform your current manager before applying. Full working rights in Australia are required.

Job details

Worker Type: Permanent | Time Type: Full time | Field Base Location: Adelaide

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