Technical Analyst

Job Description: • Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction. • Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients.

Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area. • Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards.

Investigate, research and provide recommendations on issues and system outages. Must Have Requirement • 5+ years’ experience in supporting applications in Microsoft Azure • 5+ years’ experience in supporting Cloud environments • 5+ years’ experience supporting Power Platform • 5+ years’ experience using Unix • 5+ years’ experience of Middleware support • 5+ years’ experience of batch processing Nice to Have: • Experience supporting AI/ML models • Experience with CASS, OCP-Container, AutoSys, and informatic Soft Skills: • Your influence makes a difference. You know that relationships and networks are essential to success.

You inspire outcomes by sharing your expertise. • You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. • You know that details matter.

You notice things that others don't. Your critical thinking skills help to inform your decision making. • You put our clients first. You engage with purpose to find the right solutions.

You go the extra mile, because it's the right thing to do. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability