Shop Manager / Store Manager

Excellence in quality guides every step, from the careful selection of the finest natural ingredients to sustainable and ethical sourcing worldwide. As Store Manager , you are the true ambassador of the House — responsible for driving sales performance, leading the team, and delivering an exceptional client experience. Business Development & Performance Drive the boutique’s sales and ensure achievement of revenue and KPI targets.

Analyse performance and implement action plans to maximise results. Build and retain a loyal client base, cultivating strong relationships with both local and international clientele. Develop client loyalty and implement appropriate CRM tools and clienteling actions, including in-store events.

Review and submit sales and operational reports to management. Lead, inspire, and coach the team (Team Leader and Fragrance Sales Advisors). Recruit in collaboration with the Area Manager and the Recruitment team.

Operational & Brand Excellence Guarantee flawless execution of the Retail Excellence ceremonial. Train and develop talents to achieve excellence in both service and results in accordance with company policy. Oversee daily operations: stock management, scheduling, reporting, and internal communication.

Proven experience (minimum 3–5 years) in team management within luxury retail, ideally in niche or selective perfumery. Strong commercial acumen and sensitivity to high-end client expectations. Fluent in English; another language would be a plus.

Strong computer skills. A stimulating and elegant environment within a fast-growing luxury fragrance brand. Continuous training and career development opportunities.

A key role in the opening and success of our first London store.