ServiceNow ITSM, ITAM (HAM/SAM) & HRSD Specialist

🚨 Hiring: ServiceNow ITSM, ITAM (HAM/SAM) & HRSD Specialist

Location: India – (Pune | Bangalore | Hyderabad | Mumbai | Noida | Chennai)

Experience: 5–10 years

We are looking for a versatile ServiceNow Specialist with strong hands-on expertise across ITSM, ITAM (HAM/SAM), and HRSD to drive enterprise workflow transformation across IT and HR functions.

Key Responsibilities

️ ITSM

Incident, Problem, Change & Request Management

Service Catalog & Knowledge Management

SLA optimization and process automation

End-to-end ticket lifecycle workflows

ITAM – HAM/SAM

Hardware Asset Management & Software Asset Management

Asset lifecycle: Procurement → Deployment → Maintenance → Retirement

License compliance, cost optimization & audit readiness

CMDB and Discovery integrations

‍ HRSD

HR Case & Knowledge Management

Employee Service Center

Onboarding, Offboarding & Employee Lifecycle workflows

HR process automation and employee experience enhancement

Cross-Functional Expertise

Business requirement gathering and solution design

Configuration, customization, Business Rules, UI Policies & Flow Designer

JavaScript scripting and REST/SOAP integrations

Dashboards, reports & analytics

Collaboration across IT, HR, Procurement & Finance

Required Skills

✅ 8+ years of ServiceNow experience

✅ Strong hands-on experience in ITSM, ITAM (HAM/SAM) & HRSD

✅ CMDB, asset lifecycle & SLA management knowledge

✅ ServiceNow configuration, customization & scripting

✅ REST/SOAP integrations

✅ Strong stakeholder management and communication skills

⭐ Nice to Have

ServiceNow certifications in ITSM, ITAM or HRSD

Discovery & CMDB optimization experience

SAP / Workday integration experience

ITIL knowledge

If you're an experienced ServiceNow professional looking for an opportunity to work across multiple enterprise platforms and drive meaningful automation, we'd love to hear from you.

Interested candidates can share their profile/resume

Please share with someone who may be a great fit! 🚀

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About Timus Consulting services:

Timus Consulting is a leading EnterpriseTech and Business Consulting firm, providing an extensive array of services including Governance, Risk Management, and Compliance (GRC) solutions, Software Development, Enterprise Resource Planning (ERP) solutions, Cloud Consulting, Artificial Intelligence (AI) solutions, and Managed Services.

For more details visit: www.TimusConsulting.com

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Timus as one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.