Service Sales & Contracts Manager

Job DescriptionService Sales & Contracts Manager About Manepa Medical Established in 1971, Manepa Medical is one of Ireland's leading providers of medical equipment, decontamination solutions, technical services, validation, calibration and lifecycle support to the healthcare, pharmaceutical, laboratory and life sciences sectors. Our reputation has been built on technical expertise, exceptional customer service and long-term partnerships with our customers. Supporting both public and private healthcare organisations throughout Ireland, we provide complete lifecycle solutions from equipment installation through to preventative maintenance, validation, calibration, repairs and ongoing service support.

As our service division continues to grow, we are seeking an experienced and commercially focused Service Sales & Contracts Manager to lead the expansion of our recurring service business across Ireland. The Role Reporting directly to the Managing Director, this is a senior customer-facing role focused on developing and managing Manepa Medical's service contract portfolio. The successful candidate will be responsible for generating new recurring revenue, retaining existing contract customers and developing long-term strategic relationships across hospitals, healthcare facilities, laboratories and pharmaceutical manufacturers.

While opportunities for equipment sales will naturally arise, the primary focus of the role is the growth and management of: Preventative Maintenance Contracts Validation & Qualification Services Calibration Services Emergency Breakdown Support Comprehensive Service Agreements Lifecycle Support Contracts Consumables linked to service agreements Equipment Upgrade & Replacement Programmes Key Responsibilities Service Contract Business Development Develop and implement a strategic plan to grow Manepa Medical's service contract business throughout Ireland. Identify and convert new maintenance, validation and service opportunities within existing and new customer accounts. Promote long-term service agreements that maximise equipment uptime, compliance and customer value.

Generate sustainable recurring revenue through multi-year service partnerships. Build a strong pipeline of contract opportunities using CRM and structured sales planning. Account & Contract Management Manage a portfolio of key service contract customers.

Lead annual contract reviews, renewals and commercial negotiations. Maintain excellent customer relationships with Clinical Engineering, CSSD, Estates, Procurement and Healthcare Management teams. Ensure high levels of customer satisfaction and contract retention.

Identify opportunities to expand contract scope through additional equipment, validation services or consumables. Tender & Public Procurement Monitor HSE, NHS and public procurement opportunities relating to service contracts and technical support. Prepare commercial proposals, tender submissions and framework responses.

Work closely with internal technical teams to develop competitive service solutions. Present Manepa Medical's service capability to customers during tender interviews and commercial meetings. Business Growth Develop new customer relationships across public and private healthcare, pharmaceutical, laboratory and life sciences sectors.

Promote Manepa Medical's complete lifecycle support offering. Identify opportunities for equipment upgrades and replacement programmes where ageing equipment presents future sales opportunities. Maintain accurate sales forecasts, pipeline reporting and account development plans.

Collaboration Work closely with the Service Manager and Engineering Team to ensure customer expectations are consistently exceeded. Liaise with Operations regarding engineer scheduling and contract delivery. Provide regular commercial updates and market intelligence to senior management.

Support marketing initiatives, exhibitions and customer engagement events. Skills & Experience Essential Minimum 5 years' experience in service contract sales, technical sales or healthcare business development. Proven success growing recurring revenue through maintenance or service agreements.

Strong commercial and negotiation skills. Excellent relationship management and communication abilities. Ability to manage multiple customer accounts and commercial opportunities simultaneously.

Highly organised with strong CRM and pipeline management experience. Self-motivated with the ability to work independently. Full clean driving licence.

Highly Desirable Experience within healthcare engineering, medical devices or decontamination equipment. Knowledge of sterilisers, washer disinfectors, and other decontamination equipment. Experience selling preventative maintenance, validation or calibration services.

Understanding of HSE, NHS and public procurement processes. Existing relationships within Clinical Engineering, CSSD, Estates, Procurement or Healthcare Management. Knowledge of HTM guidance, EN285, EN ISO 15883 and healthcare compliance standards.

What We Offer Competitive salary with an attractive performance-related bonus. Company vehicle. Laptop and mobile phone.

Pension scheme. Ongoing manufacturer and technical training. Career progression within one of Ireland's leading healthcare engineering companies.

Opportunity to shape and grow a strategically important business division. Location Field-based, covering the Republic of Ireland, with regular travel to customer sites and Manepa Medical's head office. Benefits: Company Vehicle Laptop Mobile Phone Pension Fund TPBN1_IJ