Service Manager

Middleman by Boka Restaurant Group A cocktail-forward concept rooted in connection, Middleman is designed to bring people together over thoughtfully crafted drinks. Located between Alla Vita and Momotaro, it serves as a welcoming gathering space where guests can explore creative cocktails, small-batch Tennessee whiskeys, and rare spirits. With a program focused on discovery and a design inspired by European arcades, Middleman offers a stylish yet approachable environment for conversation, exploration, and shared experiences.

The Role The Service Manager plays a hands-on leadership role in daily operations, service execution, and team support. This position helps maintain service standards, support staff development, and ensure a smooth and consistent guest experience. What You’ll Do Support daily operations and lead service from the floor Help manage the floor during service, including touching tables, running drinks, supporting staff, and overseeing the door Execute opening and closing responsibilities, including pre-shifts, daily recaps, and end-of-day procedures Assist in training, coaching, and supporting front-of-house staff Monitor reservations and manage guest flow using OpenTable Maintain clear and consistent communication with staff, leadership, and guests Participate in management meetings and contribute to team alignment Uphold service standards, hospitality expectations, and overall dining room organization Who You Are An emerging hospitality leader with 2+ years of management experience in a fast-paced restaurant Guest-focused, composed, and confident on the floor Strong knowledge of food, beverage, and service standards Comfortable supporting a team while remaining hands-on during service Organized, detail-oriented, and proactive Experienced with restaurant systems such as OpenTable and Aloha Available to work nights, weekends, and holidays as needed Why This Role Work in a warm, high-energy dining room focused on genuine hospitality and guest experience Be part of a restaurant that values teamwork, consistency, and growth Opportunity to grow within Boka Restaurant Group, a company known for developing and promoting talent Benefits & Perks: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments!

Physical Requirements: Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds Safely and effectively use all necessary tools, equipment, and cleaning chemicals Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces Ability to bear exposure to hot and cold environments More detail about Middleman part of BOKA Restaurant Group, please visit https://culinaryagents.com/entities/1072320-Middleman