Service Delivery Manager

Job Description

\n About the Project\n

UGL’s Manufacturing and Maintenance division is embarking on the landmark New Intercity Fleet (NIF) project, which will revolutionise train services for customers travelling from Sydney to the Central Coast, Newcastle, the Blue Mountains and the South Coast. This role is located at our Mariyung Maintenance Facility in Kangy Angy.

About Your Role\n

As a Service Delivery Manager you will provide leadership, coaching and operational oversight to a team of maintainers, creating a positive, high‑performing and safety‑focused culture. This is an opportunity to combine people leadership with operational excellence, driving continuous improvement while ensuring maintenance outcomes meet customer, safety and project expectations.

Key Responsibilities\n

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• Leading a strong safety culture aligned with UGL’s One HSE Culture framework.
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• Empowering, mentoring and developing team members to achieve maintenance and operational objectives.
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• Ensuring train availability and reliability targets are achieved through effective planning and execution.
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• Monitoring maintenance performance and proactively managing operational risks.
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• Driving continuous improvement initiatives through Lean principles and innovative ways of working.
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• Building collaborative relationships with operational teams, customers and project stakeholders.
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• Managing team performance, career development, succession planning and capability growth.
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• Ensuring compliance with contractual requirements, policies, procedures and reporting standards.
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About You\n

We’re looking for a people‑focused leader who enjoys developing teams, solving problems and creating positive operational outcomes. You may come from rail, automotive, defence, manufacturing, heavy industry or another safety‑critical environment. If you have strong leadership capability and transferable experience, we’d love to hear from you.

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• Demonstrated leadership experience in a maintenance, production or operational environment.
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• Experience leading and developing high‑performing teams.
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• Knowledge of Lean methodologies, continuous improvement and operational excellence practices.
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• Ability to manage safety, quality and environmental requirements within a regulated environment.
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• Strong stakeholder engagement, communication and relationship‑building skills.
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• Excellent organisational, planning and problem‑solving abilities.
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• Proficiency in Microsoft Office applications, particularly Excel and Word.
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• SAP experience will be highly regarded.
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Qualifications\n

Degree in Business, Engineering, Asset Management, relevant trade qualification, or equivalent industry experience.

What We Offer\n

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• Meaningful work on a major transport project shaping the future of NSW rail.
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• Opportunities for leadership development and career progression.
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• A supportive and collaborative team environment.
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• Competitive remuneration and benefits.
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• A strong commitment to diversity, inclusion and flexible thinking.
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Important Information\n

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• Pre‑employment checks include:
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• Medical assessment (including drug & alcohol screening)
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• References
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• National Police Check (role specific)
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Diversity & Inclusion\n

UGL is an Equal Opportunity Employer. We strongly encourage applications from:

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• Aboriginal & Torres Strait Islander peoples
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• People with disability
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• Mature‑aged workers
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• Individuals from culturally diverse backgrounds
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