Senior Technical Account Manager

Overview

In this Senior Technical Account Manager role, you serve as the primary technical point of contact for IAS’s Northern Europe clients, resolving complex issues and guiding integration across platforms. You collaborate with cross-functional teams to provide high-touch, consultative services to premium clients and translate technical needs into actionable solutions. You’ll troubleshoot, escalate when needed, and deliver insights on clients’ technology usage to internal stakeholders.

This role combines deep tech know-how with a customer-centric mindset to enable client success at scale.

• Act as the main technical point of contact for integrated clients and respond to inquiries and issues
• Troubleshoot technical problems quickly, identify root causes, and implement solutions
• Escalate to tier 2 support or product teams when necessary
• Provide in-depth technology updates and insights to internal stakeholders across departments
• Deliver high-touch consultative technical services to premium clients
• Collaborate with Product, Engineering, Marketing, Legal, Pricing, and Technical Support to align on client needs

• 7+ years in a technical account/relationship management or client-facing role
• Bachelor in Technical discipline
• Proficiency in JS, SQL, HTML, and data analysis
• Experience with web traffic analysis tools and ad serving tags
• Experience with APIs and SDKs
• Strong knowledge of social platforms including integration, reporting and troubleshooting
• Experience working with 3rd party advertising technology companies and publishers/ad servers
• Knowledge of the ad tech ecosystem and how it operates
• Strong written, verbal, and listening communication skills
• Self-starter with ability to manage time and multiple priorities
• English fluency

• Critical thinking
• Cross-functional collaboration
• Proactive communication
• JavaScript (JS)
• SQL
• HTML