Senior Operations Manager

Company Description IndiVillage Tech Solutions is a social enterprise that creates sustainable economic opportunities in rural India, with a strong focus on empowering women and young people. Through its Impact Sourcing model, the company provides formal employment and long-term careers to individuals with limited access to work. IndiVillage delivers AI and data support services to global clients across Healthcare, Agriculture, Manufacturing, Retail, and e-Commerce.

All profits are reinvested into community initiatives led by the IndiVillage Foundation, targeting Education, Gender, and Livelihoods in line with SDGs 4, 5, and 8. The organization has already supported over 27,000 people to move out of poverty and aims to positively impact 100,000 people by 2030.

Role Description The Senior Operations Manager is a full-time, on-site role based in Bengaluru, responsible for overseeing day-to-day operations and ensuring delivery excellence for AI and data support services. This role will manage cross-functional teams, monitor performance metrics, and optimize workflows to meet client SLAs and quality standards. The person will collaborate with leadership to plan capacity, allocate resources, and implement process improvements that support both business growth and social impact goals.

Daily responsibilities include supervising team leads, resolving operational issues, coordinating with clients and internal stakeholders, and maintaining robust reporting and documentation. The Senior Operations Manager will also contribute to strategic initiatives, risk management, and change management efforts as IndiVillage scales its services and impact.

Responsibilities

• Determine services to be sold, and set prices and credit terms, based on forecasts of customer

demand;

• Determine staffing requirements, and interview, hire, and train new employees or oversee those

personnel processes;

• Direct and coordinate activities of businesses or departments concerned with the production,

pricing, and sales;

• Direct and coordinate organization's financial and budget activities to fund operations, maximize

investments, and increase efficiency;

• Establish and implement departmental policies, goals, objectives, and procedures, conferring with

board members, organization officials, and staff members as necessary;

• Locate, select, and procure merchandise for resale, representing management in purchase

negotiations;

• Manage staff, prepare work schedules and assign specific duties;

• Oversee activities directly related to providing services;

• Plan and direct activities such as sales promotions and coordinate with other department heads as

required;

• Review financial statements, sales and activity reports, and other performance data to measure

productivity and goal achievement and to determine areas needing cost reduction and program

• improvement.

Qualifications and requirements

• Bachelor’s degree or an associate’s degree;

• Ability to give full attention to what other people are saying, to use logic and reason to identify the

strengths and weaknesses of alternative solutions, and to monitor/assess the performance of other

individuals.

• Overall 12+ years of experience

• Minimum 8+ years experience in the management role

• Should have handled at least a team size of 50+

• Should have experience working with diversified groups & Locations

• Should be flexible to travel and stay at the centers when required

Good to have:

• MBA in any B-school

• PMI or Prince2 certification

Competencies (in order of importance)

• Dependability — Job requires being reliable, responsible, dependable, and fulfilling obligations.

• Attention to Detail — Job requires being careful about detail and thorough in completing work

tasks.

• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

• Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger,

and avoiding aggressive behavior, even in very difficult situations.

• Initiative — Job requires a willingness to take on responsibilities and challenges.

Lines of communication

• Reports to Head of Operations.

Working conditions

• Full-time

• Health Insurance

• Work from Office

• The team will be operating on Saturday and should be available when required.