Senior Director, Technology Operations & Platform Reliability
Regeneron Pharmaceuticals, Inc
Job Description
Build our future together:
Regeneron is founded on the belief that the right idea, combined with the right team, can lead to significant transformations. Our growing global network is dedicated to inventing, developing, and commercializing medicines that change lives for those with serious diseases. In doing so, we are pioneering innovative approaches to science, manufacturing, and commercialization, as well as redefining our understanding of health.
At Regeneron, we are looking for Senior Director, Infrastructure, Operations & App Support to talent to join our Digital and Technology team. In this highly strategic leadership role, you will drive the reliability, scalability, security, and operational excellence of our cloud platforms, AI/ML environments, enterprise applications, and support services. You will lead the evolution of modern cloud operations, Site Reliability Engineering (SRE), IT Service Management (ITSM), Managed Service Provider (MSP) governance, and operational resilience programs while partnering closely with executive leadership to align technology operations with business objectives.
This position offers an opportunity to influence enterprise-wide technology strategy and build a high-performing organization focused on innovation, automation, and operational excellence.
When & where:
Hyderabad (Hybrid)
Discover your role:
Own the operational health, availability, performance, and security of enterprise cloud platforms across AWS, Azure, and GCP environments, including AI/ML, data, analytics, and cloud-native application platforms.
Establish and mature MLOps and AIOps operational practices including model monitoring, drift detection, automated retraining, inference platform management, and AI workload incident response.
Lead enterprise cloud operations modernization through observability, automation, intelligent monitoring, and proactive operational management.
Build and lead a mature Site Reliability Engineering (SRE) organization, embedding SLOs, SLIs, error budgets, observability standards, and reliability engineering practices across critical platforms and services.
Partner with engineering and architecture teams to implement automation, self-healing capabilities, infrastructure-as-code, and operational efficiency improvements at scale.
Govern enterprise on-call frameworks, incident management processes, post-incident reviews, and continuous improvement programs that strengthen service reliability and resiliency.
Serve as the executive owner for Managed Service Providers and strategic vendors, overseeing contracts, SLAs, performance metrics, governance frameworks, and executive issues.
Lead vendor performance reviews, risk assessments, cost optimization initiatives, and strategic sourcing decisions in partnership with Procurement, Legal, and Finance.
Oversee enterprise IT support operations including service desk, Tier 1/2/3 support, and application support functions to ensure best-in-class end-user experiences.
Drive adoption and maturity of ITIL-aligned service management practices including Incident, Problem, Change, Release, and Configuration Management.
Define and report operational performance metrics including MTTR, MTBF, SLA compliance, first-contact resolution, and customer satisfaction measures.
Deliver executive-level reporting to the CIO and senior leadership, translating operational performance and technical risks into actionable business insights.
Partner with Security and Compliance teams to maintain cloud security posture, vulnerability management, compliance requirements, and operational risk mitigation initiatives.
Lead geographically distributed teams, develop operational leaders, and foster a culture of accountability, inclusion, innovation, and continuous learning.
Develop enterprise operational maturity roadmaps across cloud operations, SRE, MSP governance, and support functions while driving continuous improvement and service optimization.
Establish and govern disaster recovery and business continuity programs, ensuring resilient and tested recovery capabilities for critical enterprise technologies.
This role requires:
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline; advanced degree preferred.
15+ years of progressive experience in enterprise technology operations, infrastructure, cloud platforms, and service delivery leadership.
Deep expertise operating large-scale multi-cloud environments across AWS, Azure, and GCP, including cloud governance, architecture patterns, operational tooling, and FinOps optimization.
Good experience with AI/ML operational platforms including MLOps, model lifecycle management, monitoring, inference services, and AIOps solutions.
Demonstrated success building and leading Site Reliability Engineering organizations and implementing observability frameworks, SLO programs, and incident management capabilities.
Strong knowledge of enterprise IT Service Management practices, ITIL v4 frameworks, and ServiceNow or equivalent platforms.
Significant experience managing strategic vendor relationships, MSP governance, SLA management, contract oversight, and operational outsourcing models.
Understanding of cloud security, vulnerability management, compliance requirements, and operational risk management practices.
Experience building, scaling, and developing high-performing global technology organizations, including leaders, managers, and senior technical experts.
Experience establishing or significantly expanding capabilities within a Global Capability Center (GCC) environment.
Strong strategic thinking, organizational design, and business partnership capabilities with the ability to translate ambiguous challenges into executable technology strategies.
Exceptional executive communication, stakeholder management, and cross-cultural leadership skills, with experience engaging senior global leadership teams and board-level stakeholders.
Demonstrable ability to operate effectively within a global matrix organization and influence outcomes across diverse stakeholder groups.
Passion for continuous improvement, operational excellence, innovation, and developing high-performing teams.