Senior Cloud System & Support Analyst
IOB
Job Description
Company Description
IOB is a professional network of over 32,000 members working in banking and international financial services, and is a recognised college of University College Dublin (UCD). It is a centre of excellence for specialist education and lifelong learning, offering programmes that support members at every career stage. Over 6,000 learners engage with IOB annually, and more than 25,000 members participate in its continuing professional development community in Ireland.
Its programmes span key disciplines such as risk, credit, funds, digital, and financial planning, as well as executive and specialist offerings for directors, senior executives, and high‑potential managers. IOB operates as a registered company and charity, reflecting its commitment to advancing professionalism in the financial services sector.
Company Description
IOB is a professional network of over 32,000 members working in banking and international financial services, and is a recognised college of University College Dublin (UCD). It is a centre of excellence for specialist education and lifelong learning, offering programmes that support members at every career stage. Over 6,000 learners engage with IOB annually, and more than 25,000 members participate in its continuing professional development community in Ireland.
Its programmes span key disciplines such as risk, credit, funds, digital, and financial planning, as well as executive and specialist offerings for directors, senior executives, and high‑potential managers. IOB operates as a registered company and charity, reflecting its commitment to advancing professionalism in the financial services sector.
Department: IT
Reporting to : Director of Information Technology & Artificial Intelligence
Contract Type: Permanent
Position Title
Position Title : Senior Cloud System & Support Analyst
Department: IT
Reporting to : Director of Information Technology & Artificial Intelligence
Contract Type: Permanent
Job Purpose/Description
Serves as a subject matter expert in the administration, optimisation and maintenance of the IOB Cloud Infrastructure and AI Solutions (Microsoft 365, Microsoft Copilot and other technologies).
Provides advanced support and 2 nd line troubleshooting to ensure continuous availability and optimal performance of the IOB cloud assets.
Leads the development and promotes best practices and process improvements across the IOB infrastructure.
Responsibility Level
- Efficient operation of the IOB Cloud Infrastructure and ensuring that all required/necessary documentation is in place to facilitate the smooth operation at all times.
- Efficient and timely responses to any major incident that might arise on the IOB Cloud platforms.
Key Responsibilities
- Ensure quality support and change outcomes i.e. no disruption to users/members, no re-work, tasks fully completed and comprehensively tested.
- Ensure clear, non-technical and timely communications to users.
- Plan, document, get sign off and undertake scheduled maintenance upgrades and changes as needed.
- Liaise with and work with external suppliers and third parties within the agreed SLAs to resolve any issues.
- Assist with the development of SaaS platforms and work with system owners to develop products.
- Periodic disaster recovery, BCP and cyber security scenarios.
- Ensure there is accurate and up to date documentation for systems, licences and services.
- Build out and manage operational health checks, monitoring and initiatives to ensure services are running efficiently.
- Induct and train other team members as required.
- Promote and improve the security posture of the IOB M365 & Azure assets.
- Participate in the running of the various Governance activities within the Dept e.g. CAB / Cyber Security Audits and other Security Validation events.
- Security & Compliance:
- Configuration of roles /policies and permissions across the various platforms.
- Security monitoring of the environment internally and externally to proactively detect and mitigate against threats.
- User testing and enhancement assessment as required.
- Identify and implement process improvements and efficiencies.
- Perform other duties, particiate in initiatives, projects as assigned related to technical delivery and support.
Skills
- Expertise in cloud platforms such as Microsoft 365, Microsoft Co-Pilot, Azure and AWS
- Knowledge of AI solutions and Microsoft Copilot
- Strong analytic, troubleshooting and problem-solving abilities
- Knowledge of automation tools and scripting (e.g. PowerShell)
- Understanding of cloud security best practices and compliance standards
- Experience with system monitoring and performance tuning
- Ability to manage and execute complex migrations and integrations
- Familiarity with infrastructure-as-code tools
- Excellent communication, collaboration and interpersonal skills
- oStakeholder - ability to communicate to users and management across technical issues and potential solutions.