Senior Business Analyst

Business Analyst – eCommunications Surveillance About the Role We are seeking an experienced Business Analyst to support a critical eCommunications Surveillance program, with a planned focus on retail expansion. This role sits at the intersection of compliance, technology, and operations — responsible for surveillance system analysis, requirements gathering, and business process optimization across the eCommunications platform. Key Responsibilities Lead requirements gathering and documentation for eCommunications surveillance system enhancements, including retail channel expansion initiatives Conduct current-state analysis of surveillance workflows and identify gaps and opportunities for process optimization Partner with Compliance teams to design, refine, and implement lexicon-based rules and monitoring scenarios aligned with regulatory obligations Support model testing activities, including test case design, UAT coordination, and results documentation Translate business and regulatory requirements into clear functional specifications for technology teams Produce high-quality documentation, including business requirements, process maps, and test plans Manage stakeholder communications across Compliance, Technology, Operations, and Risk Required Qualifications Business analysis experience within financial services, with direct exposure to eCommunications surveillance or communications monitoring programs Experience with lexicon development, scenario design, or alert tuning within a surveillance platform Strong understanding of regulatory requirements governing electronic communications monitoring Experience coordinating UAT and model testing activities Strong written and verbal communication skills with the ability to bridge compliance and technology, stakeholders Preferred Qualifications Familiarity with retail brokerage channel expansion or branch surveillance programs Exposure to NLP-based surveillance tooling