Senior Applications Analyst

Our Business Applications team supports, maintains and continually improves the business systems that underpin many of GS1 Australia's everyday operations. Working closely with stakeholders across the organisation, the team ensures our Dynamics 365 ecosystem and related business applications remain reliable, secure and aligned to business needs.

As the Senior Applications Analyst, you will lead the operational support and continuous improvement of GS1 Australia's Dynamics 365 ecosystem and related business applications. You will be responsible for ensuring the business‑critical applications remain stable, secure and fit for purpose, while providing technical leadership, mentoring Applications Analysts and ensuring effective operational support.

You will oversee application issues, service requests and operational changes, supporting the implementation of approved application enhancements. Occasional after‑hours support may be required.

Key Tasks

• Lead the day‑to‑day operational support, maintenance and optimisation of the Dynamics 365 ecosystem and related business applications.
• Act as the technical escalation point for complex application issues, ensuring timely resolution and minimal disruption to business operations.
• Work with business stakeholders to understand operational requirements, prioritise requests and identify opportunities to improve business processes and system performance.
• Coordinate incidents, service requests, application changes and releases with internal teams and external vendors.
• Support the stability, security and performance of production environments, ensuring changes are implemented in line with operational standards and governance.
• Mentor and support Applications Analysts, promoting knowledge sharing, consistent support practices and continuous improvement across the team.

Who you are

• Strong knowledge of Microsoft Dynamics 365 CRM and Finance & Operations, including integrated business applications and related technologies.
• Experience supporting and administering Microsoft Dynamics 365 solutions in a business environment.
• Proven ability to troubleshoot complex issues and deliver practical, solution‑focused outcomes.
• Experience leading or mentoring technical team members and supporting team capability development.
• Strong communication and stakeholder management skills, with the ability to translate business requirements into effective technical solutions.
• Well‑developed organisational skills with the ability to manage competing priorities and deliver high‑quality service.

The team

You will be part of a collaborative team responsible for supporting some of GS1 Australia's most important business systems. We value knowledge sharing, accountability, continuous improvement and working together to deliver great outcomes. You will have the opportunity to contribute your technical expertise, help develop others and play a key role in shaping the future of our business applications environment.

About us

We’re a not‑for‑profit organisation that develops and maintains the most widely used global standards for efficient business communication. For almost 50 years, we have been helping more than 25 Australian industries improve the efficiency, safety, and visibility of their supply chains across both physical and digital channels.

Benefits

• 17.5% Annual Leave loading paid in a lump sum at Christmas.
• Purchased leave programs.
• Reward & Recognition and Health & Wellbeing programs.
• Employer‑funded paid parental leave.
• Paid birthday leave, corporate leave and volunteer leave.
• Learning and development opportunities.
• Employee Assistance Program (EAP).
• Regular company‑wide social events, virtual and face‑to‑face and an active social club.

GS1 Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise that our employees are our greatest resource and our most valuable asset, and we have a strong commitment to promoting a collaborative, passionate, inclusive, and caring working environment.

Any personal information you provide as part of your application will be managed in accordance with our Privacy Policy. To learn more about how we manage your personal information, please visit www.gs1au.org/gs1-australia-privacy-policy

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