Senior Account Manager, Mid-Market

Overview

In this role you will manage and grow a portfolio of strategic customers, ensuring they maximise the value Airwallex offers. You will act as the bridge between customers and internal teams, aligning solutions with customer goals in a fast-scaling environment. You’ll drive upsell opportunities, lead complex discussions, and shape account strategy across multiple products.

Your work will enable customer growth while advancing Airwallex’s broader mission in global banking and treasury solutions. This is a high-impact, collaborative role in a rapidly evolving fintech landscape.

• Own and grow a portfolio of strategic accounts with plans to increase product adoption and expand relationships
• Identify and close upsell opportunities, managing the sales cycle from identification to revenue realization
• Act as trusted advisor to understand customer business and goals to maximise Airwallex value
• Lead complex technical and commercial negotiations, including multi-product solutions
• Translate customer needs into cross-product solutions with technical understanding
• Operate with ownership and agility in a fast-paced environment
• Demonstrate strong performance by meeting KPIs and revenue targets
• Coach junior team members and drive strategic GTM initiatives

• 4+ years of customer-facing account management or sales experience in technology/fintech/payments
• Strong consultative selling skills with complex sales cycles
• Proven track record of exceeding targets in high-target environments
• Strong analytical and strategic skills with data-driven account planning
• Experience managing multi-product accounts and retention strategies
• Solid API knowledge and ability to translate technical requirements into solutions
• Excellent communication and relationship-building in English
• Bachelor’s degree or equivalent
• Startup/fintech experience preferred
• Experience with Salesforce preferred

• 沟通与关系建立能力
• 分析与策略思维
• 抗压能力与韧性
• API知识
• Salesforce经验
• 多产品账户管理