Senior Account Manager

Responsibilities

• Serve as the client’s digital transformation lead and trusted strategic partner — owning the multi-year roadmap, value realization, governance, and executive alignment.
• Own account growth and P&L outcomes: drive YoY revenue expansion via retention, renewals, upsell/cross-sell, new solution adoption, and expanded services; build data-driven account plans, pipeline, and forecasts.
• Build and manage executive stakeholder relationships; lead strategic conversations and position Northern as a long-term transformation partner vs. transactional vendor.
• Develop strategic engagement plans informed by industry trends, platform roadmaps, and analytics; translate insights into initiatives that advance digital maturity and measurable business outcomes.
• Lead solution shaping and commercial negotiations: discovery, scoping, proposals/SOWs, pricing, contracting; own RFP responses and persuasive pitch presentations to shape and close complex solutions.
• Conduct QBRs/ABRs to report on KPIs/ROI, align on roadmap priorities, and inform next-phase growth initiatives.
• Partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes.
• Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions.
• Collaborate with internal teams and partner ecosystems/alliances to introduce new capabilities, co-sell, and accelerate client outcomes.
• Lead client onboarding and transition to delivery — securing budget approvals and ensuring seamless integration into agency workflows and governance.
• Partner with business development on pre-sales enablement, client education, use cases, and solution positioning.
• Mentor colleagues, share best practices, and foster a collaborative, high-performance team culture.

Requirements

• 6+ years of consultative sales, business development, or revenue-focused account management in an integrated marketing, digital, or creative agency.
• Consistent success growing existing client relationships and meeting/exceeding revenue targets through strategic account management.
• Familiarity with Adobe Experience Manager/Adobe Commerce, Drupal, and WordPress.
• Degree in marketing, communications, advertising, PR, or business, or commensurate experience with measurable results in strategic account management and revenue growth.
• Track record managing client relationships across commercial (retail, professional services, manufacturing, pharmaceuticals, finance) and public service (government and government-adjacent, healthcare, higher education, nonprofit) sectors.
• Experience leading strategic account planning, executive stakeholder engagement, and QBR/ABR presentations.
• Ability to manage complex projects, budgets, and client expectations with professionalism.
• Skilled in leading persuasive pitch presentations, contract negotiations, and RFP responses; shaping and closing complex solutions.
• Experience delivering and supporting digital marketing and analytics solutions that drive measurable business results.
• Excellent relationship management skills, with strong listening, empathy, and clear communication.
• Ability to travel within North America; valid passport required.