Sales Specialist

Role Overview The Care Buddy is the primary human touchpoint for parents, employees, and families interacting with the organisation. This role focuses on: Guiding individuals after screenings and health talks Briefly going through the health reports and next steps in a simple, reassuring manner Helping families enrol into appropriate care plans This is not aggressive sales . It is a care-first, conversation-led conversion role that blends health understanding with empathy.

Key Responsibilities 1. B2C Lead Engagement & Counselling Connect with warm B2C leads generated through: Social media inquiries Website and WhatsApp leads School screenings and health talks Corporate wellness programs Speak with parents, employees, and families to: Superficially explain health screening reports and observations Clarify health risks and preventive steps Answer questions and reduce anxiety Follow defined call flows and counselling frameworks. 2. Care Plan Explanation & Enrolment Recommend appropriate health care plans based on: Screening results Age and risk profile Family health needs Explain: Program structure Duration and benefits Expected outcomes Support customers through the enrolment and payment process .

Escalate complex cases or objections to the Sales Lead when required. 3. Follow-ups & Relationship Building Ensure timely and structured follow-ups with: Interested but undecided families High-risk cases requiring urgency Build long-term trust with families to improve: Conversion rates Retention and continuity of care Act as a single point of reassurance for customers during onboarding. 4. Coordination with Internal Teams Coordinate with: Clinical teams Operations team Sales & Partnerships Lead Share accurate customer information to ensure smooth onboarding and care delivery. 5.

CRM Updates & Reporting Maintain accurate records in CRM for: Calls made Follow-ups scheduled Conversions and drop-offs Flag urgent or sensitive cases immediately. Share customer feedback and common concerns with the Sales Lead. KPIs & Success Metrics Lead engagement and follow-up completion B2C conversion rate Time-to-conversion Customer satisfaction during onboarding Adherence to call quality and counselling standards Skills & Profile Required Background in healthcare preferred Preferred qualification B.

Pharm, B.Sc, etc. Someone with a background in psychology/nutrition is an added bonus Excellent communication skills in simple, empathetic language. Fluency in multiple Indian languages is a plus.

Ability to explain medical or health concepts clearly Comfortable speaking to clients, parents and families Process-driven with strong follow-up discipline Comfortable in using CRMs, WhatsApp, and IVR tools. If interested, please share your CV to ,