Sales & Service Lead

Williams‑Sonoma Australia Pty Ltd. is a multi‑channel specialty retailer of high‑quality products for the home. Our family of brands in Australia includes west elm, Pottery Barn, Pottery Barn Kids & Williams‑Sonoma.

Our West Elm & Pottery Barn Kids stores in Fortitude Valley are looking for a Sales & Service Lead (Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast‑paced, specialty retail environment. This permanent, part‑time position offers 40 hours per fortnight with a fixed two‑week rotating roster, including alternate weekends.

Why You Will Love Working With Us

• Generous employee discounts so you can enjoy our amazing products
• Paid parental leave to support you through life’s most important milestones
• Access to a confidential Employee Assistance Program for personal and professional support
• Career growth opportunities with real investment in your development
• A supportive, collaborative team culture where your success is celebrated
• The chance to be part of a fast‑growing global business with an entrepreneurial spirit

What You Will Be Doing

• Deliver exceptional customer service and drive sales through product knowledge and support of in‑store design services.
• Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
• Maintain visual merchandising standards and ensure the store is clean, well‑presented, and fully stocked.
• Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
• Participate in training and development while supporting a collaborative, high‑performing team environment.

What You Will Bring To The Role

• 1-2 years customer service experience (specialty retail preferred but not required).
• Strong sales skills with the confidence to meet and exceed performance targets.
• A proactive, solution‑focused attitude with the ability to multitask in a fast‑paced environment.
• High attention to detail.

Physical Requirements

• Ability to be mobile in the store and back‑of‑house areas, including standing for long periods.
• Ability to climb ladders and use other equipment in line with safety standards.
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.

Ready to join the Team?

Step into a role where you can deliver excellent customer service, drive sales success, and grow your career. Apply today!

Only candidates with work rights in Australia will be considered.

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