Sales Representative

Job Description

Sales Representative

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SBW Group Ltd

Location: Hemel Hempstead

Job type: Full-time, Permanent

Work location: Office and field-based

Pay: £30,000–£70,000 per year, including basic salary and commission

Hours: Monday to Friday, 8:00 am–4:30 pm

About SBW Group Ltd

SBW Group Ltd is a well-established and growing home improvement company specialising in double and triple glazing, windows and doors. We pride ourselves on honest advice, quality installations and excellent customer service.

Due to continued growth, we are looking for a confident and motivated Sales Representative to join our team.

The successful candidate will manage incoming and outgoing customer calls, present quotations, follow up enquiries and help convert sales opportunities into confirmed orders.

The role

You will not be required to carry out door-to-door sales or cold calling.

You will be provided with quality leads generated by the SBW Marketing Team, which you will be responsible for qualifying, managing and converting into sales.

Our products are competitively priced and manufactured to high European quality standards. You will explain the key features, benefits and available options clearly, helping customers make informed purchasing decisions.

You will communicate with new and existing customers by telephone, email and Zoom meetings. You may also attend customer appointments when required.

You will identify customer requirements, explain our products and services, present quotations clearly, follow up enquiries and support customers throughout the sales process.

Key responsibilities

• 
  
• Following up leads provided by the SBW Marketing Team

Qualifying prospective customers

Generating quotations using SBW pricing software

Contacting customers to explain quotations and product options

Negotiating and closing sales

Preparing and issuing invoices

Assisting the surveyor and recording relevant information

Preparing confirmed orders for production

Answering incoming customer calls and enquiries

Making outbound calls to new and existing customers

Following up previous enquiries and quotations

Understanding customer requirements

Presenting products, services and offers clearly

Explaining pricing and available options

Handling customer questions and objections professionally

Converting suitable enquiries into confirmed orders

Entering and updating customer orders

Maintaining accurate customer records

Keeping customers informed throughout the process

Building strong customer relationships

Supporting the wider office and operations team

Completing general sales administration

What we are looking for

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• Previous sales experience

Strong telephone communication skills

Confidence making and receiving business calls

Good negotiation and closing skills

Professional and friendly telephone manner

Ability to explain offers clearly and persuasively

Strong organisational and time-management skills

Good attention to detail

Ability to work independently and as part of a team

Good computer skills, including email and Microsoft Office

Fluent written and spoken English

Full UK driving licence

Right to work in the UK

Experience in construction, windows, doors, glazing, manufacturing or home improvements would be an advantage, but is not essential.

What we offer

• 
  
• Competitive basic salary plus commission

Performance-based earning potential

Full product and systems training

Monday-to-Friday working schedule

Permanent position

Office and field-based working

Ongoing support and development

Career progression opportunities

Supportive team environment

Free parking

Salary

£30,000–£70,000 per year, including basic salary and commission.

Total earnings will depend on relevant experience, sales results and individual performance. The basic salary and commission structure will be explained during the recruitment process. xwwtmva

The upper end of the advertised range is performance-based and is not guaranteed.

Working hours

Monday to Friday, 8:00 am–4:30 pm