Sales Operations Team Leader

Overview

In this role you will lead operational excellence within the Sales Operations function, guiding a high‑performing team to deliver outstanding customer outcomes. You will partner with the Sales Operations Manager to manage priorities, drive KPI attainment, and ensure service levels stay top‑notch. This position values collaboration, trust, and clear communication, and offers a path to develop leadership capabilities in a supportive, inclusive culture.

You’ll help shape how the team supports customers and internal partners at TD SYNNEX.

• Hybrid working
• Private healthcare
• Matched pension
• Enhanced parental & family leave
• Moments that matter paid time off
• Diversity, equity & inclusion programs

• Plan workloads and priorities to keep the team organized and effective
• Role‑model operational excellence and consistently hit targets and KPIs
• Monitor order, quote, and query SLAs to ensure timely delivery
• Serve as subject matter expert for relevant systems and tools
• Support Sales Operations training, onboarding and induction
• Coordinate and administer business incentives for the team
• Act as first contact for internal and customer escalations with swift, effective responses
• Build strong relationships with Internal Sales Management
• Coach and motivate team members to perform at their best
• Deputise for the Sales Operations Manager as needed

• Strong time management and prioritisation skills
• Experience building effective relationships with coworkers and customers
• Previous experience with a CRM system
• Excellent organisational skills with attention to detail
• Confidence with numbers and operational metrics
• Professional and confident telephone manner
• Customer‑focused, target‑driven mindset
• Understanding of sales and operational processes
• Clear and effective communication (written, verbal, face‑to‑face)
• Strong people engagement and coaching capability

• People leadership and coaching
• Relationship building
• Effective communication
• CRM system experience
• Operational metrics analysis
• SLA monitoring