Sales & Customer Service
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Job Description
Join a market-leading tools business with real growth opportunities
ITM is a leading Australian importer and wholesaler of professional tools and equipment, supplying retailers and industrial distributors nationwide.
With over 30 years of success, a strong portfolio of globally recognised brands (including ITM, Wiha, Teng Tools, Holemaker and more), and a modern purpose-built facility in Stapylton — we’re continuing to grow and expand.
We’re now looking for a customer-focused Internal Sales Specialist to support our national distributor network and play a key role in our next phase of growth.
Work with well-known global tool brands
Be part of a high-performing, supportive team
Stable, growing business with strong market position
Clear pathway for career progression into senior sales or leadership roles
Modern office and warehouse facility
About the role
This is a fast-paced, relationship-driven role where you’ll be the key point of contact for our national customer base.
Working closely with the General Manager and Customer Service team, you’ll support customers across phone and email — helping drive sales, solve problems, and deliver a great experience.
Key responsibilities
Respond to incoming enquiries from retail, trade and industrial customers
Provide product advice and technical guidance across our tool and equipment range
Prepare quotes, check availability, and manage order enquiries
Support sales of specialised equipment from enquiry through to completion
Build strong relationships with customers and identify sales opportunities
Deliver a consistently high standard of customer service
About you
You’re someone who enjoys working with customers, knows your way around tools (or similar products), and takes pride in delivering great service.
You will ideally have:
Experience in tools, hardware, industrial or similar product environments
Strong communication and relationship-building skills
A practical, solutions-focused mindset
The ability to work efficiently in a fast-paced team
Good computer skills (ERP/CRM experience highly regarded)
What makes you stand out
Previous internal sales or trade counter experience
Technical knowledge of tools, machinery or workshop equipment
Experience supporting B2B customers
The details
Full-time, Monday to Friday
8:00am – 4:30pm
Based in Stapylton, QLD
Apply now
If you’re looking to join a growing Australian business where you can build your career and work with great products and people — we’d love to hear from you.
To learn more about our products and brands, visit: www.itmtools.com.au
We thank all applicants for their interest. Only shortlisted candidates will be contacted.
Your application will include the following questions:
- How many years of B2B sales experience do you have?
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have in a Customer Service Role?
- What's your expected annual base salary?