Sales Coordinator

Role Summary The Sales & Payment Collection Coordinator is responsible for supporting the sales team, ensuring smooth order processing, and managing timely collection of customer payments. The role acts as a bridge between sales, accounts, and customers to maintain healthy cash flow and strong client relationships. Key Responsibilities 1.

Sales Coordination Coordinate with the sales team for order processing and dispatch follow-ups Track daily sales orders, deliveries, and pending orders Maintain accurate sales records and reports (daily/weekly/monthly) Support sales team in documentation, quotations, and client communication Ensure timely invoicing in coordination with accounts 2. Payment Collection Management Monitor customer outstanding payments and aging reports Follow up with customers for due and overdue payments Coordinate with sales executives for collection planning Maintain collection tracker and update status regularly Ensure adherence to credit terms and company policies 3. Customer Coordination Act as a single point of contact for customer payment queries Build professional relationships with clients to improve collection efficiency Handle disputes related to billing or payments in coordination with accounts 4.

Reporting & MIS Prepare daily/weekly reports on: Sales performance Outstanding payments Collection status Share insights with management on delays or risks Maintain proper documentation and audit trails 5. Internal Coordination Work closely with: Sales team (for commitments and follow-ups) Accounts team (for reconciliation and invoicing) Logistics team (for dispatch tracking) Key Skills Required Strong follow-up and negotiation skills Good communication (phone + email + client handling) Basic accounting knowledge (invoices, credit terms, ledger) Proficiency in Excel / ERP systems Attention to detail and discipline in tracking