Sales and Service Coordinator

Job Description: Sales & Service Coordinator

Position: Sales & Service Coordinator

Department: Sales

Location: Noida

Job Summary

The Sales & Service Coordinator will act as the central point of contact (SPOC) for sales coordination, customer support, office administration, and operational activities within the region. The role requires close coordination with sales teams, customers, partners, and internal departments to ensure smooth business operations, timely collections, efficient office management, and seamless sales support.

Key Responsibilities

Sales Coordination & Support

• Act as the primary point of contact for all regional sales-related office activities.
• Prepare and send proposals, quotations, and customer communications on behalf of the sales team, especially when team members are traveling.
• Process and manage leads received through platforms such as IndiaMART and ensure timely follow-up.
• Monitor and maintain sales activities through Salesforce (SFDC) and ensure data accuracy.
• Provide administrative and operational support to the sales team during customer visits, travel, and business engagements.
• Support inside sales activities, including telecalling, lead generation, lead qualification, and customer follow-ups.

Collections & Commercial Coordination

• Follow up with sales teams, channel partners, and customers regarding pending invoices and collections.
• Coordinate the collection and submission of Bank Guarantees (BG), Earnest Money Deposits (EMD), and Security Deposits (SD).
• Track outstanding payments and support finance and sales teams in achieving collection targets.

Logistics & Documentation

• Prepare E-Way Bills, Delivery Challans, and other required documentation for material dispatch.
• Coordinate with logistics and warehouse teams to ensure timely dispatch and delivery of materials.
• Maintain records of dispatches and supporting documentation.

Office Administration

• Manage regional petty cash and maintain accurate records of expenses and reimbursements.
• Oversee office administration activities, including:
• Office rent and maintenance
• Electricity and utility management
• UPS maintenance
• Internet and voice service coordination
• Ensure proper functioning and upkeep of office equipment and facilities, including printers, UPS systems, vending machines, and other office infrastructure.
• Coordinate with vendors and service providers for maintenance and support requirements.

General Support

• Provide administrative support to service and sales teams whenever required.
• Assist in organizing meetings, customer visits, and internal events.
• Maintain accurate records, reports, and documentation related to sales and administrative activities.

Required Qualifications

• Bachelor’s degree in business administration, Commerce, Management, or a related field.
• 5–8 years of experience in sales coordination, office administration, customer support, or a similar role.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with CRM tools such as Salesforce (preferred).
• Strong communication and coordination skills.
• Good organizational and multitasking abilities.
• knowledge on GEM portal is a Plus

Key Competencies

• Customer-oriented approach
• Strong follow-up and coordination skills
• Attention to detail
• Problem-solving ability
• Time management and prioritization
• Team collaboration and interpersonal skills

Preferred Skills

• Experience in handling commercial documentation and collections.
• Knowledge of E-Way Bills, Delivery Challans, and dispatch processes.
• Exposure to inside sales or telecalling activities.
• Basic understanding of office administration and vendor management.