Rental Sales Agent

Job Overview

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking sales motivated and customer-oriented Sales & Customer Service Officers to join our Newcastle Airport & City team on a casual basis!

Benefits

• Competitive hourly rate + casual loading + uncapped incentives
• Performance-based incentive program
• Six weeks’ employer-paid parental leave (in addition to government entitlements)
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Access same-day pay through our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
• 24/7 wellbeing support via EAP and the Calm App

Responsibilities

• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Qualifications

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster – 7‑day shift work including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team‑oriented attitude!

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