Renewals Account Manager

Overview

In this role, you will safeguard customer renewals and drive retention across Palo Alto Networks’ growing client base. You’ll collaborate with core and specialist sales teams and channel partners to ensure successful deployments and ongoing satisfaction. You will manage maintenance and subscription renewals, generate coterminous quotes, and pursue multiyear upsells, while forecasting accurately in Salesforce and Clari.

This position blends customer focus with process improvements to support sustainable growth and customer success.

• Renew contracts across portfolios
• Collaborate with Core and Specialist Sales Teams to understand customer needs
• Manage maintenance and subscription renewals in your territory
• Generate quotes including coterminous quotes
• Upsell to multiyear renewals by demonstrating value
• Follow up with Regional Sales Managers, Inside Sales, channel partners and end-users to secure renewals before expiry
• Submit accurate forecasts through Salesforce.com and Clari
• Collaborate with Sales Operations and IT to drive process improvements and best practices

• Experience managing renewal install base for Enterprise and Commercial accounts
• Experience working with Channel Partners
• Track record of achieving sales goals
• Experience using Salesforce.com and Clari for forecasting and CPQ for quoting
• Strong communication and ability to articulate company mission and opportunities
• Ability to learn new technologies quickly and adapt to changing needs
• Strong time management and interpersonal skills
• English proficiency; other European languages desired

• Communicative and persuasive
• Relationship building
• Analytical mindset
• Salesforce.com
• Clari
• CPQ (quoting)