Remote Support Engineer

Job Description Position: Mid-Level EUC (End User Computing) Engineer – Remote IT Support Experience: 4–6 Years Work Mode: Remote (PAN India) Shift Timing: 5:30 PM – 3:30 AM IST (US EST Business Hours) Notice Period: Immediate to 2 Weeks Employment Type: Full-Time Reports To: IT Operations Manager US English fluency and 4+ yrs with night shift convenience at priority Solid Works or AutoCad is must Role Overview We are seeking a mid-level End User Computing (EUC) Engineer with hands-on experience supporting engineering or manufacturing environments. The role requires strong ownership of desktop support, endpoint lifecycle management, and direct interaction with US-based users. Key Responsibilities End User & Desktop Support • Provide remote IT support to US-based users and manage issues end-to-end. • Troubleshoot Windows 10/11 issues, applications, peripherals, and performance. • Deliver professional phone and remote support with fluent English. • Ensure timely ticket closure with proper documentation. Engineering / CAD Environment Support • Support engineering users using Solid Edge (current) and SolidWorks / Teamcenter (upcoming). • Handle CAD-related desktop and performance troubleshooting. • Manage print and plot support, including large-format plotters. Endpoint & Device Lifecycle Management • Manage endpoint imaging, provisioning, patching, and decommissioning. • Perform endpoint scanning, patch deployment, and asset reconciliation using ManageEngine Endpoint Central or Intune. • Support software installation, upgrades, and removal. Microsoft 365 Client-Side Support • Provide extensive Office 365 client-side support (Outlook, Teams, OneDrive, SharePoint). • Support SharePoint site creation and Teams configuration (non-admin). • Resolve client sync and profile issues. Process & Compliance • Follow structured IT processes and maintain compliance. • Maintain accurate asset and endpoint records. • Escalate issues appropriately while demonstrating ownership. Mandatory Requirements • 4–6 years of experience in EUC / Desktop Support roles. • Experience supporting engineering or manufacturing users. • Hands-on experience with endpoint management tools. • Strong Windows desktop troubleshooting skills. • Fluent English communication for US-based support. • Willingness to work night shifts aligned to US EST hours. • Immediate or short notice availability. Preferred Skills • Experience in CAD environments. • Knowledge of large-format printers and plotters. • Familiarity with ITSM ticketing tools. • Strong documentation and process discipline.

What We Offer • Exposure to US-based engineering IT environments. • Ownership-driven, non-Tier-1 support role. • Competitive compensation aligned with skill fit. Share your CV -