QA Analyst

Who are IDHL? At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy. Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels. We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement. What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone. Your role as QA Analyst This vacancy is initially a 12 month fixed term contract to cover maternity leave, with the possibility of a permanent position after that. IDHL are interested in hearing from both local and remote candidates for this role. Testing & Delivery Create and execute test plans, test cases, and regression testing across multiple projects, in line with QA Definition of Done and Acceptance Criteria Validate functional and non‑functional requirements for web and eCommerce solutions Log, reproduce, and retest defects with clear, concise, and actionable detail Conduct cross browser, cross device, accessibility, and responsive testing Participate in sprint activities including grooming, planning, stand‑ups, and retros Support release activities by providing testing evidence, signoff updates, and feedback Contribute to risk based testing approaches under guidance from Senior QA Analysts and/or the QA Manager Collaboration & Communication Work closely with Developers and Project Managers to clarify requirements and expected behaviours.

Raise defects with clear replication steps and testing context Proactively question and gain detail and clarity required to accomplish test tasks to high standards Communicate testing progress and risks to the project team in a timely manner Participate in handovers, specification writing, internal demos, walkthroughs, and client meetings where relevant Process & Quality Adhere to established QA processes, documentation standards, and testing frameworks Maintain accurate test artefacts including test cases and logs Contribute to continuous improvement by sharing insights, presenting to wider teams, and suggesting process enhancements Support adoption of automation and tooling (e.g., test management tools, CI/CD visibility) Create JIRA amends tasks that outline QA failures and expected outcomes Technical & Platform Knowledge Develop working knowledge of Shopify, Adobe Commerce, BigCommerce, Kentico, and Umbraco Stay informed about platform basics, project requirements, and common implementation patterns Learn testing tools and techniques used by the wider team Scheduling & Resourcing Monitor and stay up to date with your scheduled project bookings Report resourcing issues to Senior QA and/or QA Manager as early as possible Ensure time logged against tasks is accurate and timely Team Contribution & Growth Actively participate in QA team meetings, knowledge sharing, and peer reviews Engage in personal development plans set with the Senior QA Analyst or QA Manager Take ownership of your learning and upskilling in testing methodologies and platform knowledge Skills & Experience ISTQB Certified (Nice to have but not essential) Exposure to the Browser Stack Accessibility testing exposure Experience writing test plans with functional and non functional requirements #J-18808-Ljbffr