Punjabi Customer Service Representative

Job Description

Job Summary: We are seeking skilled and experienced Language Interpreters fluent in English and second language to support U.S.-based customers. The ideal candidate will have prior exposure to international call center environments and hands-on experience in live interpretation. The interpreter will provide real-time consecutive or simultaneous interpretation during customer calls, ensuring accurate, confidential, and culturally appropriate communication.

This role demands professionalism, adaptability, and the ability to perform effectively in a fast-paced, high-volume support environment.

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Key Responsibilities:

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• Deliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.
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• Facilitate clear and accurate communication between U.S. clients and non English-speaking customers.
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• Ensure complete accuracy by relaying information without omissions, additions, or alterations. Maintain confidentiality and handle sensitive customer information with the highest level of discretion.
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• Preserve tone, intent, and cultural context while interpreting conversations.
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• Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.
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• Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction. Stay updated on terminology, cultural nuances, and client process updates relevant to interpreting services.
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Required Skills Qualifications:

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• Fluency in spoken English and one additional language. 1–2 years of experience in an international call center environment, preferably supporting U.S. customers.
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• Mandatory prior experience in language interpretation (telephonic or live).
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• Strong listening, comprehension, memory retention, and note-taking skills.
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• Excellent verbal communication and interpersonal skills.
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• Ability to remain calm and professional in high-pressure or sensitive situations.
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• Understanding of cultural sensitivities and appropriate communication etiquette.
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• Familiarity with interpreting platforms, CRM systems, and call center tools is an advantage.
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Educational Ǫualifications:

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• Bachelor's degree in any discipline.

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• Language certification or formal training in interpretation is a plus.

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Work Environment:

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• Night shift to support PST (U.S. time zones).

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• Work-from-office only.

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• Use of headsets, interpretation software, and secure communication systems.