Customer Service Engineering Representative

Job Description

JOB SUMMARY: The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generac's electricity generation and power reliability equipment.

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MINIMUM QUALIFICATIONS:

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• Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etc
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• .Must be familiar with programming of different controllers such as H100, PowerZone, ComAp, Cummins ProtoNode/ PCC, CAT EMCP, Deep Sea 86XX etc
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• .Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etc
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• .Must have worked with various PQ measurement instruments such as Veris, AccuEnergy, Schneider etc and instrument transformers
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• .Must be aware of safe practices working with electrical equipmen
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• tShould be conversant with Microsoft Azure Cloud or AWS Clou
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• dShould have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Jav
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• aMust be able critical thinker and have excellent time management skill
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• s4-5 years of total experienc
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e
\n PREFERRED QUALIFICATIONS

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• : Knowledge of SQL server and general database management concep
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ts
\n ESSENTIAL DUTI

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ES:

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• 90%Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link plat
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for

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• m10%Document solutions provided in ticket management sys
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• tem.Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly b
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• asisTrain and mentor less experienced engin
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eers
\n KNOWLEDGE, SKILLS AND ABILI

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• TIES:Must be a great team worker and adept to frequent changes in work prior
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• itiesScripting and automation skills: Proficient in PowerShell, Python or Bash for automating tasks and configura
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• tionsDiagramming and Visualization Tools: Hands on with MS Visio or Lucidchart for creating schematics, electrical/ controls engineering diagrams
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etc.