Project Manager

Job Title/Role: Project Manager Location : Bangalore Required Academics: Bachelor’s degree in Project Management, Business Administration, or a related field; Master’s degree preferred Experience: 4-6 years of experience in Project Management & Customer support or related roles in Supply Chain SAAS Application Domain. Budget: 5-9 LPA Key Responsibilities: 1. Project Planning and Execution Leadership ● Develop Project Plans: Create detailed project plans outlining scope, objectives, timelines, and resource requirements. ● Plan and Schedule Timelines: Ensure project timelines align with overall objectives and deadlines. ● Coordinate with Teams: Work with various departmental teams to develop comprehensive project plans. ● Monitor Progress: Track project milestones and promptly address issues as they arise. ● Manage Scope Changes: Ensure any scope changes are documented, approved, and communicated effectively. 2.

Client Engagement: ● Primary Point of Contact : Act as the primary point of contact for key clients, understanding their business challenges & needs, managing expectations, and ensuring successful solution delivery. ● Voice of Customer: Champion the Voice of the Customer (VoC) within the organization, advocating for their needs and ensuring that their feedback informs product and service improvements ● CSAT & NPS : Monitor & Improve CSAT & NPS Values with innovative solutions ● Upselling / Cross Selling: Work with senior leadership to align support efforts with organizational goals and identify cross-selling and up-selling opportunities. ● Data Privacy & Security: Ensure adherence to the company's and client's data privacy and security policies. 3. Team Management: ● Resource Allocation : Allocate time & resources efficiently across the Customers to meet project demands and create a backup plan to maintain service continuity ● Lead Cross-Functional Teams: Collaborate with team members across functions to facilitate effective project execution. ● Communicate Effectively: Establish clear and consistent communication channels to enhance collaboration and information sharing. ● Motivate Teams: Foster a positive and productive work environment to motivate project teams toward achieving project goals. 4. Budget and Resource Management ● Manage Project Budgets: Validate project budgets and expenses, reporting any deviations to senior management for corrective action. ● Resource Coordination: Ensure efficient allocation and utilization of resources across projects to meet demands. ● Project Billing & Revenue: Ensure Ontime Project completion & billing all the deliverables as early as possible. 5.

Risk Management ● Implement Solutions: Implement solutions to mitigate project risks and resolve challenges as they arise. ● Ensure Quality Standards: Establish and enforce quality standards for project deliverables. ● Report on Status: Provide regular updates on project status, progress, and outcomes to stakeholders and department heads, including key deliverables, milestones, and performance metrics. 6. Process Improvement & Technology Adoption: ● Identify Improvement Areas: Proactively seek areas for process improvement and implement best practices to enhance service delivery and customer experience. ● Enhance Customer Satisfaction: Implement proactive measures to boost customer satisfaction and address potential risks in support engagements and develop mitigation plans. ● Technology Oversight: Stay updated on emerging project management technology tools (like Jira, MS Projects, MS Visio, Asana, Trello, etc., ) and oversee their implementation to effectively meet the needs of both the Internal Teams & Customer ● Implement Best Practices: Integrate project management best practices and standardized processes into project workflows for consistent project delivery 7. Cross-Functional Collaboration & Reporting : ● Cross Functional Collaboration: Work with other departments & senior leadership (e.g., sales, product, marketing) to ensure a cohesive approach to align customer support and feedback integration with Departmental & organizational goals. ● Provide regular reports to senior management on customer support engagement performance, highlighting risks, possible mitigating plans, and progress with areas for improvement. 8.

Technical Understanding/Skills required ● Organizational Skills: Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously. ● Commitment to Customer Satisfaction: Eagerness to contribute to customer satisfaction efforts and team performance improvements. (CSAT & NPS Values) ● Leadership Skills: Proven ability to lead and motivate teams toward achieving project goals. ● Effective Communication Skills: Strong verbal and written communication skills. ● Interpersonal Skills: Excellent ability to build and maintain strong relationships with customers and team members. ● Analytical and Problem-Solving Abilities: Strong analytical skills with a data-driven approach to decision-making and problem-solving skills to assess project performance and make informed decisions ● Proficiency in MS Office Suite: Skilled in MS Office Suite, including Word, Excel, PowerPoint, and Outlook, Project Management tools such as (MS Project, Trello, Asana) etc., ● Advanced Data Analysis and Presentation Skills: Capable of utilizing advanced features in MS Office for data analysis and effective visual presentations. ● Adaptability in Fast-Paced Environments: Ability to thrive in dynamic settings and manage multiple priorities effectively. ● Integrity and Ethical Standards: Strong Commitment to ethical conduct in all interactions with customers and team members. Ensure compliance with data privacy & security policies ● Proactive and Self-Motivated: Demonstrates high levels of initiative and ownership of tasks. ● Independent Work Capability: Ability to work autonomously and complete tasks in a remote environment. Ability to travel as needed for client meetings and training sessions ● Supply Chain Knowledge with SaaS Experience: Understanding of supply chain processes, with preferred experience in SaaS products.

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