Project Manager

Job Title: Project Manager (Managed Services) Experience: 7–10 Years Location: India (Remote) Introduction This document outlines the specifications and job details for Senior IT Project Management Managed Services. It is intended to be customer-agnostic and may be used as a generic scope of requirements for managed service engagements. Objectives of the Managed Service Ensure guaranteed resource availability and service continuity.

Deliver service performance aligned with defined SLAs and KPIs. Provide vendor-managed onboarding, replacement, and performance monitoring. Establish documentation standards, governance structure, and regular reporting.

Maintain end-to-end accountability for project management service delivery. Eliminate project risk related to absenteeism, turnover, or resource gaps. Scope of Services – Key Responsibilities The Senior Project Manager under the managed services model shall be responsible for: Leading end-to-end IT project delivery, including core systems, payments, digital platforms, migrations, integrations, and upgrades.

Defining and maintaining project scope, charter, plans, timelines, budgets, and RAID logs. Managing cross-functional teams, including IT, business stakeholders, vendors, testers, and architects. Leading project governance activities, steering committee reporting, and stakeholder communications.

Ensuring compliance with regulatory, security, and operational risk requirements. Coordinating system integration across multiple domains such as payments, digital channels, AML, finance, and related platforms. Managing SIT, UAT, cutover, go-live, and post-implementation stabilization activities.

Maintaining complete project documentation and handover materials. Required Expertise & Qualifications Minimum 7–11+ years of experience in IT Project Management. Proven delivery experience in core systems environments (preferred).

Experience with payments systems and integrations (preferred). Background in financial services, fintech, or regulated environments. Strong vendor and third-party management experience.

Expertise in Waterfall and Hybrid delivery models. Strong leadership, communication, and stakeholder management skills. High proficiency in documentation and executive-level reporting.

Bachelor’s degree in IT, Computer Science, Engineering, or a related field. PMP or PRINCE2 certification (preferred). Language proficiency: English required; Arabic preferred.

Valid and transferable work authorization (minimum 6 months). Managed Service Requirements Clearly defined service delivery model, including roles, responsibilities, and escalation matrix. Continuity and backup resource strategy to ensure uninterrupted service.

Service Level Agreements (SLAs), including: Resource availability target of 98%. Replacement SLA of 10 working days. 100% compliance with reporting requirements. Governance framework including: Monthly service and performance reporting.

Timesheet tracking and validation. Quality assurance on deliverables. Quarterly service review meetings.

Vendor Deliverables Managed service methodology and operating model. Profiles for primary and backup project management resources. Defined SLAs, KPIs, and governance framework.

Knowledge transfer and handover plan. Commercial model based on a monthly managed service fee. Company profile and relevant experience in similar managed services engagements.