Program Manager - (Medical Weight Loss)

About Aamya Aamya is India’s first medicated weight loss company exclusively for women , focused on sustainable transformation through science-backed care. We combine GLP-1 + GIP-based medication with personalized support from endocrinologists, nutritionists, fitness coaches, and care coordinators. Think of Aamya as a premium women’s health club —where medicine meets empathy, and body transformation meets total wellbeing. What This Role Is About We’re looking for a Program Manager – Customer Experience & Success to be the bridge between our members and everything that powers Aamya : doctors, nutritionists, fitness trainers, diagnostic partners, and internal teams. You will be the voice, heart, and nerve center of the customer journey—responsible for delivering a high-touch, high-empathy experience that drives trust, adherence, and lasting results. This is a high-ownership, high-growth role in a young company. It will involve long hours, real responsibility, and constant learning —but also the chance to build something meaningful from the ground up, grow fast, and make a tangible difference in women’s lives. Your Responsibilities I. Customer Success & Experience Be the primary point of contact for members—ensuring clarity, care, and accountability throughout their transformation journey Own the end-to-end customer lifecycle : onboarding, education, scheduling, motivation, progress tracking, and issue resolution Use WhatsApp, calls, and email to deliver warm, confident, and proactive communication at every stage Drive key customer metrics: satisfaction, adherence, NPS, retention, and clinical outcomes Be the customer’s advocate inside the company—ensuring every touchpoint feels human and thoughtful II.

Care Coordination & Stakeholder Management Coordinate seamless interactions between members and all caregivers (doctors, nutritionists, fitness coaches) Work with diagnostic labs, pharmacies, and vendors to ensure timely service delivery Surface medical/lifestyle challenges to the right expert and follow through until they’re resolved Keep meticulous records and use CRM tools to stay organized across journeys III. Health Literacy & Adherence Help members understand and stay engaged with their protocol: GLP-1/GIP medication, nutrition plans, workout goals, habit-building Translate clinical advice into everyday language with empathy and clarity Spot disengagement early and step in with confidence, encouragement, and compassion IV. Operational Excellence Build and refine backend workflows, SOPs, and tracking processes Bring attention to detail to every task—nothing falls through the cracks Collaborate with product and leadership teams to improve and scale the experience Who Your Are Background & Experience 3–6 years in customer success , healthcare operations , clinical coordination , or wellness coaching Background in nutrition, pharmacy, life sciences, public health, nursing , or clinical psychology preferred Experience in digital health, chronic care, weight loss, or women's wellness a plus Familiarity with GLP-1 / GIP therapy or endocrinology workflows is a strong bonus Skills & Mindsert Impeccable communication —you’re warm, clear, confident, and persuasive, especially over calls and text Obsessed with customer experience —you anticipate needs, preempt problems, and love making people feel taken care of Deep understanding of how medicine, nutrition, fitness, and behavior intersect Naturally organized, proactive, and detail-oriented—you keep things moving and never miss a beat You thrive in early-stage environments —gritty, adaptable, and driven by impact Why Join Aamya ✨ Be part of a mission to transform women’s health in India ‍⚕️ Work alongside top endocrinologists, nutritionists, and wellness experts