Patient Care Specialist

Responsibilities

• Deliver an excellent customer experience to each and every one of our patients
• Ensure that every call, email, and meeting leaves our patients happy
• Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
• Customer Support: Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat.
• Make calls, book and confirm appointments, and follow up with patients.
• Explain our product and guide customers through the process and timelines.
• Clarify requirements and help our patients complete documentation as needed.
• Proactively recognize and report trends and potential weaknesses.
• Contribute to the improvement of our products and processes.
• Help create solutions to enhance the customer journey.
• Work with your teammates to foster a positive and energetic atmosphere.

Qualifications

• University Degree in Dentistry with experience in Orthodontics.
• Experience in a similar position
• Fluent level of Portuguese, English or Spanish is a plus!
• Self-discipline and motivation to learn.
• Commitment and goal orientation.
• Experience with dental designing software.
• Excellent communication and interpersonal skills
• Team spirit and a proactive attitude.

Benefits

• International team! You will work with people from all over the world, at our Barcelona headquarters in the Eixample district.
• Workinghours: 40h/week, 10:00 to 19:00, + 2 Saturdays per month.
• Benefits with our treatments, aligners, and products.
• Opportunity to grow in an innovative company and Top International Scale Up.
• Collaborative work environment and positive culture.
• International and diverse

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