Operations Manager

Responsibilities Operational leadership of responsive maintenance contracts within social housing Management of kitchens, bathrooms, roofing and heating workstreams Ownership of KPIs, SLAs, quality and customer satisfaction Leadership of Contract Managers, Supervisors, operatives and supply chain partners Ensure compliance with Health & Safety and statutory regulations Programme planning and resource optimisation Commercial performance including cost, margin and variations Client relationship management with Housing Associations and Local Authorities Driving continuous improvement and operational best practice Qualifications Experience working for a Tier 1 contractor preferred Proven delivery of high-volume reactive maintenance services Strong leadership and people management skills Commercially aware with strong operational judgement Excellent communication and stakeholder management skills, Construction-related qualification (HNC/HND or equivalent preferred) Strong Health & Safety awareness Full UK Driving Licence IT literate with operational reporting experience Currently operating in an Operations Manager or similar role within responsive maintenance Benefits Senior leadership opportunity within social housing maintenance Long-term regional workload across the West Midlands Competitive salary and benefits package Career development within a Tier 1 operating model Additional Requirements Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. #J-18808-Ljbffr