Operations Manager

The Operations Manager is accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible to ensure smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines. This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.

How You’ll Help: Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees. Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.

Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs. Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow. Recognize problems and work with others towards a practical and speedy resolution.

Backfill the Operations Supervisors at the facilities for vacation, personal emergencies etc. Responsible for vendor management for the facilities (repairs, snow removal, janitorial) as well as driver interaction such as broker pay resolution, contract renewals etc. Other related duties as may be required.

Your Skills and Experience: Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial Experience in dealing with brokers or Owner / Operators Demonstrated experience in managing and motivating people Experience and knowledge of LTL Pick up dispatching and deliveries Communication skills - advanced Computer skills – accuracy, MS products, AS400, web based programs Demonstrated customer relationship skills Strong conflict resolution skills Able to work deadlines in high transactional environment Ability to champion business needs in a collaborative manner to colleagues Results focused Strong sense of urgency and ownership of deliverables Understanding contracts and budgets Must have a current forklift certification as well as all other safety training To apply, visit our Careers page at dayross.com . If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment.

You’ll only be contacted if you’re selected for an interview. About Day & Ross From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018.

Our recognition reflects the family values we share with our parent company, McCain Foods Limited. As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner.

We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values. Job Info Job Identification 22496 Job Category Operations Posting Date 06/06/2025, 11:48 AM Job Schedule Full time Locations 13050-156th street, Edmonton, AB, T5V 1E9, CA #J-18808-Ljbffr