Operations Manager (Client Manager)

Overview

In this role you will act as the key liaison for onboarding and managing client relationships, ensuring strong service while safeguarding financial interests. You will oversee invoice funding, risk, and compliance, contributing to client retention and revenue growth. As the first operations hire in a new UK entity backed by an Australian group, you will help shape culture and processes as the team scales.

You will work closely with cross-functional teams to deliver a seamless client experience across onboarding, funding, and collections. This is a hands-on role with a clear impact on risk controls, client success, and business growth.

• Provide outstanding client service to minimise attrition and resolve issues quickly
• Attend regular client meetings to build relationships and support clients
• Oversee invoice funding and manage risk to maximise funding potential
• Onboard new clients and manage facility variations for a smooth lifecycle
• Oversee debt collection and coordinate with debtors and payroll providers
• Identify opportunities to upsell services to maximise portfolio revenue
• Ensure compliance with reporting, post-settlement obligations, and AML regulations
• Collaborate with Credit and Payroll departments and assist UK Country Manager with new client process
• Over time, recruit and mentor junior staff on client-related tasks

• 4-7 years in Invoice Finance with at least 1 year in a Client Relationship Management role
• Business-related degree preferred but not essential
• Strong negotiation, communication, and attention to detail
• Knowledge of Factoring / Invoice Discounting, company structures, and basic mathematics
• Ability to manage credit decisions and work with diverse client types
• Familiarity with accounting and banking and recruitment sector preferred but not essential
• No criminal record and ability to work long term in the UK

• relationship-building
• proactive approach
• strong communication
• Factoring / Invoice Discounting
• credit decision management
• AML compliance