Operations Manager

Unify by Bruntwood provides specialist cleaning solutions across commercial, retail and industrial property, supporting productivity, wellbeing and sustainability. What we’re looking for: Background in any industry is welcome, provided you have managed a large workforce of customer‑facing colleagues (e.g., hard/soft services, retail). Confident leaders who can manage direct and indirect reports, listen to ideas, challenge where necessary and inspire a shared vision aligned with our values.

Strategic thinkers who lead change, embed initiatives and influence at all levels. High resilience and adaptability when faced with business challenges, service issues or tight deadlines. Collaborative mindset dedicated to driving growth in line with the company’s values and ambition.

What you’ll be doing: Translate the Unify strategy into clear, well‑defined operational plans that reflect our culture and values. Lead and mentor a team of Area Managers across a defined geographical area. Review existing processes and procedures to ensure effectiveness and support future growth.

Build and maintain relationships with suppliers, customers and internal stakeholders to improve service. Identify operational risks and work with Health & Safety professionals to meet all relevant requirements, including training. Develop KPIs to measure performance and initiate focused solutions.

Collaborate with the Commercial team to support sales and implement the account management strategy. Coach teams with compassion, nurturance and support to encourage growth, retention and reward. Work with the People Team to create a scalable engagement strategy that drives colleague engagement and customer retention.

Set clear expectations, foster accountability and create an inspiring work environment. Develop a talent pipeline of colleagues capable of supporting future growth plans. Benefits: 28 days holiday plus a day off for your birthday (you can also buy & sell holidays). 24 hours a year of volunteer time for supporting causes you care about.

Sabbatical of up to 12 months after five years with us. Healthcare cash plan for medical, optical, dental and physiotherapy expenses; optional private healthcare cover. Life assurance cover for all colleagues.

Up to 8% matched pension scheme. Discounts & cashback at leading retailers. Enhanced maternity - 26 weeks fully paid leave.

Interest‑free learning loans for skill development. Unify is committed to giving back; through The Oglesby Charitable Trust the company has donated more than £25m to charities in the fields of arts, culture, education, environment, medical research and social & health inequality. #J-18808-Ljbffr