Operations Manager at IntouchCX

Lead operational excellence as an Operations Manager at IntouchCX, driving key performance and team success in a vibrant environment. This position focuses on staffing strategies, training, and KPI management to enhance operational efficiency. IntouchCX is looking for an Operations Manager to oversee operational activities and align with the campus's strategic goals.

You will manage team performance, handle training and employee engagement, and ensure compliance with KPIs and Service Level Agreements. Your role includes performance analysis, customized reporting, and building strong relationships within teams and across departments. Key Responsibilities: • Plan and supervise operational functions effectively • Manage and motivate team leaders and staff • Drive employee training and professional development • Analyze reports to improve operational performance • Collaborate with HR and IT to resolve operational challenges Requirements: • Bachelor's degree in Business or related field • 5 years of contact center experience • 3 years in Operations Management • Strong communication and problem-solving skills • Proficiency in Google Suite and spreadsheet applications Elevate operational performance and team morale as you propel IntouchCX toward greater success. #J-18808-Ljbffr