Oncology Counsellor

Position

Oncology Counselor

Department

Medical Oncology

Location

Zeeva Cancer Care, Noida

Employment Type

Full-Time

Experience

1–3 Years

About Zeeva Cancer Care

Zeeva Cancer Care is committed to providing compassionate, patient-centric, and evidence-based cancer treatment. We are looking for an empathetic and skilled Oncology Counselor to support patients and their families throughout their cancer journey by providing emotional, psychological, and treatment-related guidance while coordinating care with the medical team.

Key Responsibilities

Patient Counseling

• Counsel newly diagnosed cancer patients and their families regarding the treatment journey.
• Provide emotional support and help patients cope with the psychological impact of cancer.
• Explain treatment plans, procedures, expected outcomes, and possible side effects in simple, understandable language.
• Address patient concerns and ensure they feel informed and supported throughout their care.

Treatment Coordination

• Coordinate appointments for consultations, chemotherapy, investigations, and follow-up visits.
• Work closely with Medical Oncologists, Nursing staff, and other departments to ensure seamless patient care.
• Assist patients in understanding their treatment schedules and required documentation.
• Ensure timely follow-up with patients undergoing treatment.

Patient Relationship Management

• Build trust and maintain long-term relationships with patients and caregivers.
• Respond to patient queries via phone, email, or in-person interactions.
• Ensure a positive patient experience by addressing concerns promptly and professionally.
• Maintain confidentiality of all patient information.

Documentation & Reporting

• Maintain accurate counseling records and patient interaction notes.
• Update patient information in the Hospital Information System (HIS) or CRM.
• Prepare daily and monthly reports related to patient counseling and follow-ups.
• Coordinate with the billing and insurance teams whenever required.

Patient Education

• Educate patients about nutrition, lifestyle modifications, treatment adherence, and supportive care.
• Provide educational materials and guide patients to available support resources.
• Participate in cancer awareness and patient education programs organized by the hospital.

Required Qualifications

• Bachelor's degree in Psychology, Social Work, Life Sciences, Nursing, Healthcare Management, or a related field.
• Master's degree in Psychology, Medical Social Work, Counseling, or Hospital Administration is preferred.

Experience

• 1–5 years of experience in patient counseling, healthcare counseling, oncology counseling, or hospital coordination.
• Experience in an oncology hospital or cancer centre will be an added advantage.

Required Skills

• Excellent communication and interpersonal skills.
• Strong counseling and patient relationship management abilities.
• Compassionate and empathetic approach toward patients and caregivers.
• Ability to handle emotionally sensitive situations with professionalism.
• Good organizational and coordination skills.
• Basic knowledge of cancer treatments, chemotherapy, immunotherapy, and supportive care is preferred.
• Proficiency in Microsoft Office and Hospital Information Systems (HIS/EMR/CRM).

Desired Competencies

• Patient-first mindset with a compassionate approach.
• Excellent listening and problem-solving skills.
• Ability to work under pressure while maintaining empathy.
• Strong teamwork and collaboration skills.
• High level of professionalism, integrity, and confidentiality.
• Ability to manage multiple patients and follow-ups efficiently.

What We Offer

• Opportunity to work with a compassionate and patient-focused oncology team.
• Exposure to advanced cancer care and multidisciplinary treatment.
• Continuous learning and professional development opportunities.
• Supportive and collaborative work environment.
• Competitive salary and performance-based incentives.

Apply Now

Send your resume to: [email protected]

Join Zeeva Cancer Care and become a trusted source of support for patients and families as they navigate their cancer journey with confidence, compassion, and hope.