Office Manager

Responsibilities

• The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering
• This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace
• This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience
• The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb’s culture to life
• This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected
• This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings
• As an Office Manager, you help bring Airbnb’s culture to life through exceptional execution and service
• You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected
• Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience
• Help ensure the office is welcoming, organized, and operationally ready each day
• Serve as a visible and approachable presence for employees, visitors, and guests
• Support day-to-day workplace experience programs and services
• Monitor office needs and proactively address issues or escal
• Help maintain hospitality standards across office spaces, meeting rooms, and shared environments
• Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities
• Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution
• Monitor workplace conditions and employee feedback
• Track office requests, operational issues, and follow-up actions
• Identify opportunities for improvement and communicate recommendations to regional leader and global ops team
• Maintain office documentation, communications, and operational processes
• Support implementation of office standards and playbooks
• Support office utilization reporting
• Serve as a trusted admin partner to the Country Manager
• Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager
• Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings
• Serve as a local resource for employees and leaders navigating office services and resources
• This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support
• Coordinate logistics for local gatherings, leadership visits, and employee engagement activities
• Support gatherings, leadership visits and employee engagement activities across the region as needed
• Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments
• Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively
• Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs
• Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners
• Support a culture of hospitality, responsiveness, and service
• Gather employee feedback and share insights to improve the office experience
• Help foster an environment where employees feel welcomed, informed, and connected

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit

Qualifications

• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong attention to detail and follow-through
• Hospitality mindset with a passion for creating positive experiences
• Experience partnering with vendors and cross-functional stakeholders is preferred
• 5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields
• Strong organizational and project coordination skills
• Experience coordinating meetings, events, leadership visits, or workplace programs
• Strong problem-solving skills and sound judgment
• Excellent communication and interpersonal skills
• Full professional proficiency in English

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