Office 365 Technical Support

Job DescriptionOffice 365 Technical Support Analyst Unijobs on behalf of our public sector client have a requirement for a suitably skilled Office 365 Technical Support Analyst to join their team. The duration of this post is 12 months initially with possible extensions thereafter. This role will be Flexible/WFH - must be able to attend meetings/workshops as required.

Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €28.89 per hour based on an annualised salary of €52,758. You will accrue 30 days annual leave per year and paid Bank Holidays. This person will primarily work to provide support, troubleshooting and diagnosis of fault along with providing IT Support across a range of O365 applications.

Responsibilities may also include, but are not restricted to : Log request and incident tickets Log email requests / update calls Log and filter form requests e.g. forms are signed / approved Call back users for updates or additional information Deal with 'how to' and information requests Reset domain passwords / unlock accounts Troubleshoot and aim to resolve tickets over the phone, remote control or using Active Directory, Exchange tools and lansweeper tools Add to Group membership in Active directory Troubleshoot O365/ network / citrix / hardware issues over the phone and remotely Follow and adhere to processes, procedures and follow escalation process and other matters as appropriate Coordinate office activities to secure efficiency and compliance to procedures and processes Create and update records and databases with personnel, financial and other data Submit timely reports and prepare presentations/proposals as assigned Assist colleagues as requested Experience: Must have a minimum of 1 years' experience working in an office or IT Support environment Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing. Demonstrate good problem solving, analytical and decision making skills Demonstrate evidence of production of quality deliverables O365 and powershell experience an advantage but not essential. Business Competencies: Excellent written and oral communication skills Excellent teamwork and interpersonal skills.

Proven ability to organise work with an organized manner Self-starter with a willingness to take responsibility The ability to interact with key stakeholders in a professional manner *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: Office 365 troubleshooting diagnosis Benefits: + Accrue 30 days AL per year TPBN1_IJ