O365 Engineer

Role: O365 Engineer Experience: 9 - 15 yrs Location: Noida Role Overview The L3 Collaboration resource is accountable for complex incident resolution, problem management, service stability, architecture/governance, capacity planning, and optimization across Helix’s Collaboration Services: Email (Exchange/Outlook/M365) , SharePoint (Online & On-Prem) , Power Platform . This role leads major outages to resolution, owns RCA, defines monitoring policies, ensures compliance/security standards, and drives continuous improvement aligned with Helix’s technology and architecture. Key Responsibilities 1) Leadership & Governance Lead all Level 3 incidents and problem management for Collaboration environments; act as technical authority and escalation point.

Communicate effectively (verbal & written) with Helix’s IT leadership, End Users (as needed), and stakeholders; provide clear situational updates and decisions. Lead day-to-day interfacing with third parties under Helix’s Collaboration software-related agreements. Open and manage problem cases/inquiries with cloud providers for service interruptions/performance issues; drive closure.

Lead all service interruption/issue calls , orchestrate cross-functional resolution, and perform RCA with formal reporting. Define monitoring requirements and policies ; approve procedures; oversee monitoring/reporting across environments. Ensure stability during deployments (minor upgrades, release maintenance, emergency fixes/patches); chair CAB/Change reviews as applicable.

Participate in governance , roadmap alignment, capacity planning (Data/Software/Licensing), and service optimization in line with Helix standards. 2) General Collaboration Management Own tenant-level settings , policies, security configurations, transport rules, directory objects, and cross-workload integrations . Oversee identity protection and mail hygiene : MFA, Conditional Access interactions, DLP, data classification, encryption, auditing, retention/compliance workflows. Direct maintenance strategy and access reviews; conduct periodic tenant hygiene and risk assessments.

Maintain high-quality architectural references, runbooks, SOPs, KBs ; ensure currency and audit-readiness. Support high-impact outages to resolution , including adjacent/dependent services (e.g., LAN/WAN/carrier connectivity issues, switch port flapping) by coordinating with broader Helix teams. 3) Email (Exchange/Outlook/M365) Architect and oversee messaging across distribution lists, dynamic DLs, M365 Groups , and transport/connector policies. Govern staging/UAT/production for messaging; define testing strategies and release standards.

Own Exchange hosted filtering , anti-spam/phishing/malware policies; tune controls based on telemetry and threat intelligence. Manage Exchange On-Prem replication design/health; plan upgrades and hybrid integrations. Define and maintain boundary-layer spam/content filtering rules per Helix’s security policies.

Approve and oversee server administration , software maintenance/upgrades/testing; ensure change success and rollback readiness. Recommend procedures, policies, and standards across email services (AD, Exchange, ActiveSync, OWA, LDAP, Sendmail alternatives, AV/AS/AP stacks). 4) SharePoint (Online & On-Prem) Lead information architecture , site lifecycle, governance, customization & development , integration with other systems. Direct migration services , search configuration & optimization , and performance optimization .

Oversee training & enablement programs; ensure security, compliance & retention controls. Govern backup & recovery , end-of-life/legacy SP functionality solutions; periodically review and optimize database health . Ensure application versioning (current version & patch level) per Helix standards; approve change plans.

Recommend and update site request/registration/lifecycle processes; drive automation where feasible. 5) Power Platform Maintain the Power Platform Center of Excellence (CoE) ; define environmental structure, DLP policies, and hygiene . Oversee documentation and access strategy; govern environments, connectors, solutions, and ALM. Guide users/teams for app launch issues; define standards for publishing to Teams .

Ensure sandbox operability for testing; set performance/availability targets. Support and maintain M365 Copilot & Copilot Studio at scale (governance, permissions, data boundaries, telemetry). 7) Analytics & Reporting Drive monthly deep analysis of Collaboration environments; publish improvement opportunities and track execution. Generate simple and detailed reports synthesized across data sources; provide prudent insights (no raw data dumps).

Ensure accurate maintenance/activity logging and audit-ready documentation. Required Skills & Experience 9-14 years in enterprise Collaboration platforms with hands-on leadership across M365 (Exchange/Outlook), SharePoint (Online & On-Prem), Power Platform, MS Teams . Proven delivery of major incident leadership , RCA , problem management , capacity planning , and environment governance .

Deep knowledge of security & compliance : MFA, Conditional Access, DLP, classification, encryption, retention/auditing, mail hygiene. Experience defining monitoring policies & procedures , platform architecture , release/change frameworks, and hybrid scenarios (e.g., Exchange On-Prem replication). Strong vendor & stakeholder management; excellent executive communication and documentation.